Natalie Ocasio
Summary
Reliable and upbeat Budtender, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Director of Admissions
Mason Anthony School
08.2023 - Current
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
Lead Budtender
Purple Lotus Dispensary
01.2021 - 02.2023
- Participated in community outreach events representing the dispensary positively within local communities.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
Budtender/Packer/Package Delivery Driver
Green House Collective
04.2018 - 01.2020
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Front Desk ID Checker
Coco Farms Dispensary
03.2018 - 04.2019
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Contributed to inventory management efforts by assisting in stock counts and ensuring product availability on shelves.
Education
Associate of Arts - Art
Heald College - Central Administrative Office
Walnut Creek, CA08.2010
Esthetician Certification - Skin Care
Robinson's School of Cosmetology
Concord, CA06.2008
Skills
- Enrollment forecasting
- Compliance Monitoring
- Collaborative Problem-Solving
- Higher Education Knowledge
- Innovative Solutions
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Discussing cannabis
- Restocking Inventory
- Product Knowledge Expertise
- Sales proficiency
- Packaging products
- Building rapport
- Key holder
- POS Software
- Team Leadership
- Creative Thinking
- Goal-Driven
- Reliable and Responsible
- Retail Merchandising
- Honest and Dependable
Timeline
Director of Admissions
Mason Anthony School
08.2023 - Current
Lead Budtender
Purple Lotus Dispensary
01.2021 - 02.2023
Budtender/Packer/Package Delivery Driver
Green House Collective
04.2018 - 01.2020
Front Desk ID Checker
Coco Farms Dispensary
03.2018 - 04.2019
Associate of Arts - Art
Heald College - Central Administrative Office
Esthetician Certification - Skin Care
Robinson's School of Cosmetology
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