Natalie O’Connor
National City,CA
Summary
Compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life. Offers excellent problem-solving, conflict resolution and communication abilities. Eager to grow my career in the social work industry and apply my skills and knowledge to other opportunities.
Overview
9
9
years of professional experience
Work History
Case Manager II
City Net Homeless Outreach
04.2022 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provide case management and supportive services to individuals and families who are experiencing street-level homelessness.
- Meet individuals experiencing homelessness where they are and support them to achieve their goals.
- Collect data needed to update client HMIS accounts in a timely manner while upholding HIPPA compliance.
- Problem solve with case managers and clients to effectively connect individuals to resources suited to their needs.
- Connect individuals experiencing homelessness to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.
- Offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need.
Site Coordinator/Social Work
Equus Workforce Solutions
05.2021 - 08.2022
- Worked closely with those affected by COVID-19, those experiencing homelessness, people struggling with substance abuse, ones with mental health and health issues, refugees and those experiencing/have experienced domestic violence/human trafficking.
- Participated in daily meeting with the County of San Diego to ensure that all client needs are being met.
- Accurately documented all onsite issues via PowerApps.
- Provide on-site crisis intervention
- Contact emergency services in collaboration/consultation with supervisor when necessary
- Hourly walk around grounds to ensure safety
- Submit maintenance requests and supply orders, as needed
- Assist with food delivery to participants rooms
RBT
Comprehensive Autism Center
10.2021 - 04.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
Youth Care and Support Worker
Manpower/ San Diego Convention Center
03.2021 - 05.2021
- Provided key emotional support to special needs youth.
- Oversaw day-to-day activities of residents in a 24hr refugee facility for children.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
Special Services Associate
The Home Depot Inc
07.2020 - 03.2021
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Taking Incoming customer calls, completing problem solving processes.
- Managing customer accounts, taking returns, placing orders for contractors.
- Interact with customers and associates in the store to ensure excellent customer service.
Restaurant Server
BJ's Restaurant & Brewhouse
02.2015 - 03.2020
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
CA | Health Essentials training -
Vista Adult School
Vista, CASkills
- MS Word, Excel and Powerpoint proficient
- Community Re-entry Planning
- Interpersonal Skills Development
- Behavior Observation
- Encouragement and Motivation
- Clinical Documentation
- Critical Thinking
- De-escalation
- HMIS experience
- Interdisciplinary Collaboration
Timeline
Case Manager II
City Net Homeless Outreach
04.2022 - Current
RBT
Comprehensive Autism Center
10.2021 - 04.2022
Site Coordinator/Social Work
Equus Workforce Solutions
05.2021 - 08.2022
Youth Care and Support Worker
Manpower/ San Diego Convention Center
03.2021 - 05.2021
Special Services Associate
The Home Depot Inc
07.2020 - 03.2021
Restaurant Server
BJ's Restaurant & Brewhouse
02.2015 - 03.2020
CA | Health Essentials training -
Vista Adult School
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