Natalie Ono
Huntington Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Quality Improvement Specialist
CalOptima
Orange, CA
02.2024 - Current
- Analyzed data from multiple sources including medical records, surveys, and interviews to identify areas for improvement.
- Monitored implementation of changes related to clinical quality improvement activities.
- Provided guidance on best practices for clinical staff members regarding the use of evidence-based protocols.
- Facilitated multidisciplinary teams focused on resolving complex problems related to patient care delivery.
- Acted as an advocate for patients' rights while ensuring safe practice standards are maintained.
- Facilitated communication between departments within the organization regarding matters related to clinical quality improvement.
- Reviewed adverse events data collected from external sources such as state agencies or national databases.
Registered Nurse
St. Jude Hospice and Palliative Care
Anaheim, CA
03.2018 - Current
- Provided physical, emotional, and spiritual support to patients and their families.
- Monitored vital signs, observed changes in condition, and reported any concerns to physician.
- Educated patients and family members on disease process, medication administration, nutrition and symptom management.
- Assisted in end-of-life decision making processes with respect to patient wishes.
- Facilitated communication between the patient and family and all members of the interdisciplinary team.
- Maintained accurate records of patient progress notes, treatments administered, medications given.
- Responded promptly to emergency situations such as pain crisis or respiratory distress.
- Collaborated with other healthcare professionals including social workers, chaplains, doctors., to ensure quality care is provided throughout the hospice experience.
- Reviewed medical history of patients admitted into hospice program to determine eligibility for services.
- Conducted home visits regularly to assess patient's condition and provide necessary interventions.
- Attended regular staff meetings with interdisciplinary team to review policies and procedures regarding patient care.
- Listened to patients and loved ones, offering emotional support, and kindness to help with end-of-life transition.
- Delivered respectful, compassionate care to each patient and family member.
- Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers, and physicians.
- Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
Appeals Nurse Specialist
CalOptima
Orange, CA
10.2021 - 02.2024
- Provided education and support for patients and their families about illness prevention, treatment options, and lifestyle modifications.
- Monitored changes in patient conditions utilizing critical thinking skills.
- Participated in interdisciplinary team meetings to discuss patient progress and plan of care.
- Conducted research related to evidence-based practice initiatives to improve the quality of healthcare delivery.
- Collaborated with physicians to develop protocols for patient management strategies.
- Initiated referrals when necessary for additional services or treatments not provided by the facility.
- Mentored new nurses and nursing students while providing guidance on best practices in a specialty area.
- Coordinated discharge planning activities with social workers, case managers, therapists, home health agencies., ensuring continuity of care post-discharge.
Quality Supervisor
CalOptima
Orange, CA
02.2018 - 10.2021
- Developed and implemented quality control processes to improve product reliability.
- Monitored production activities for conformance with established standards.
- Conducted training sessions for employees on quality assurance procedures and methods.
- Performed root cause analysis of non-conforming products and identified corrective actions.
- Documented inspection results, maintained records, and reported on data trends.
- Conducted audits of suppliers and vendors to ensure compliance with quality standards.
- Investigated complaints from customers regarding product defects or malfunctions.
- Provided technical support to other departments during problem solving initiatives.
- Maintained an up-to-date understanding of regulatory changes affecting the industry.
- Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality.
- Kept up to date on compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
Home Health Registered Nurse
Nurses Plus
Cerritos, CA
02.2015 - 02.2018
- Assessed and evaluated patient's condition, including physical and psychological status, to develop individualized care plans.
- Provided direct nursing care by administering medications, treatments, wound care, injections, and other skilled procedures as ordered by the physician.
- Collaborated with physicians and other health team members to plan, implement and evaluate patient care plans.
- Monitored vital signs such as blood pressure, temperature, pulse rate and respiration.
- Instructed patients in proper self-care techniques such as medication administration or wound dressing changes.
- Conducted home visits to assess safety of living environment for elderly or disabled clients.
- Educated patients regarding their diagnosis and treatment plan while promoting healthy lifestyle choices.
- Maintained accurate records of patient assessment data and nursing interventions in accordance with agency policies and procedures.
- Responded promptly to emergency situations involving life threatening conditions or potential harm to the patient or others.
- Performed delegated medical tasks such as monitoring glucose levels for diabetic patients or catheterizations when necessary.
- Developed discharge plans that included follow-up arrangements for all discharged patients.
- Identified problems related to patient's mental health issues such as depression or anxiety disorder and referred them for appropriate therapy services.
- Implemented infection control measures according to established protocols in order to prevent spread of disease within the community.
- Developed a trusting relationship with each client through open communication while respecting cultural differences.
- Evaluated effectiveness of nursing interventions based on outcomes achieved relative to goals established in the care plan.
- Advised family members on how best they can provide support during difficult times.
- Continually monitored changing needs of clients while adapting treatment plans accordingly.
- Notified physicians of changes in patients' conditions.
Education
Master of Science - Nursing Informatics
Western Governors University
Salt Lake City, UT03-2020
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT08-2018
Associate of Applied Science - Registered Nursing
Cypress College
Cypress, CA06-2005
Associate of Applied Science - Vocational-Nursing Education
Long Beach City College
Long Beach, CA12-1999
Skills
- Patient Safety
- Interdisciplinary Collaboration
- Healthcare regulations
- Workflow Optimization
- Decision-Making
- Process Implementation
Affiliations
- Girl Scout Troop Leader 2011- current.
- Activity local Parent Teacher Association (PTA).
Languages
Spanish
Elementary
Tagalog
Elementary
Certification
- Registered Nurse 665019
References
References available upon request.
Timeline
Clinical Quality Improvement Specialist
CalOptima
02.2024 - Current
Appeals Nurse Specialist
CalOptima
10.2021 - 02.2024
Registered Nurse
St. Jude Hospice and Palliative Care
03.2018 - Current
Quality Supervisor
CalOptima
02.2018 - 10.2021
Home Health Registered Nurse
Nurses Plus
02.2015 - 02.2018
Master of Science - Nursing Informatics
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Applied Science - Registered Nursing
Cypress College
Associate of Applied Science - Vocational-Nursing Education
Long Beach City College