Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Onyensoh

Summary

Proven professional with a track record of enhancing customer service excellence and cash handling accuracy at Walmart. Leveraged strong work ethic and empathy to improve guest engagement, resulting in repeat business. Skilled in customer relations and maintaining professional appearance, significantly decreasing employee turnover during tenure at Vanderbilt Medical Center: Talent Operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Cashier

Walmart
03.2024 - 07.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Server

Bob Evans Restaurant
05.2022 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

To-Go Server

Chili's Restaurant
05.2021 - 09.2021
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.

Human Resources Executive Search Intern

Vanderbilt Medical Center: Talent Operations
06.2019 - 08.2019
  • Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Directed hiring and onboarding programs for new employees.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.

Education

High School Diploma -

Goodpasture Christian High School
Madison, TN
05.2021

Skills

  • Customer Assistance
  • Strong Work Ethic
  • Guest Engagement
  • Memory retention
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Customer Relations
  • Customer service excellence
  • Professional Appearance

Timeline

Cashier

Walmart
03.2024 - 07.2024

Server

Bob Evans Restaurant
05.2022 - 07.2023

To-Go Server

Chili's Restaurant
05.2021 - 09.2021

Human Resources Executive Search Intern

Vanderbilt Medical Center: Talent Operations
06.2019 - 08.2019

High School Diploma -

Goodpasture Christian High School

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Natalie Onyensoh