Leila Ordway
Lindenhurst
Summary
Dedicated professional with strong customer service and communication skills. Experienced in maintaining safety and cleanliness in fast-paced environments. Committed to building relationships with clients and ensuring a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Dog Daycare Attendant
Camp Bow-Wow Kennels
Lindenhurst
02.2024 - Current
- Supervised group play sessions to ensure safe interaction among dogs.
- Maintained cleanliness of daycare facilities and equipment daily.
- Monitored dog behavior and reported any issues to management promptly.
- Assisted in training new staff on proper animal handling techniques.
- Engaged with pet owners to provide updates on their dogs' activities.
- Implemented safety protocols to prevent accidents during daycare operations.
- Maintained professional working relationships with co-workers by communicating effectively.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
Customer Service Representative
Dunkin' Donuts
Lindenhurst
02.2022 - 02.2025
- Provided excellent customer service in a fast-paced food and beverage environment.
- Handled cash transactions accurately and efficiently at the register.
- Maintained cleanliness and organization of the dining area and workstations.
- Assisted in training new employees on customer service protocols and procedures.
- Collaborated with team members to optimize workflow during busy hours.
- Monitored inventory levels and restocked supplies as needed for operations.
- Answered customer inquiries and provided accurate information regarding products and services.
Restaurant Server
La Baraka French Restaurant
Little Neck
01.2022 - 06.2024
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant protocols and service standards.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Provided exceptional customer service in fast-paced dining environment.
Education
Associate of Arts - General
Suny Farmingdale
Farmingdale, NYSkills
- Customer service
- Team building
- Employee training
- Communication skills
- Safety protocols
- Conflict resolution
Affiliations
- dancing
- music
Accomplishments
- I have earned many awards with my Girl Scout team for 6 years. We thrived on helping our community and reach the less privileged in our neighborhood by sponsoring many fund raising events.
- I have also earned awards for my years competing in the Dance Field.
Custom
- I love people and I am very social in most areas. I pride myself in not judging but rather use my compassion and understanding skills that Girl Scouts largely prepared me for.
- I enjoy putting smiles on people's faces and get along with different crowds very well.
References
References available upon request.
Timeline
Dog Daycare Attendant
Camp Bow-Wow Kennels
02.2024 - Current
Customer Service Representative
Dunkin' Donuts
02.2022 - 02.2025
Restaurant Server
La Baraka French Restaurant
01.2022 - 06.2024
Associate of Arts - General
Suny Farmingdale