Natalie Owens
Houston,TX
Summary
Customer Service Professional experienced in resolving inquiries and fostering patient care. Enhanced service delivery through effective communication and teamwork while ensuring HIPAA compliance and strong conflict resolution. Delivered exceptional support, significantly contributing to improved patient satisfaction.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Quest Diagnostics
Sugar Land, TX
12.2002 - Current
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Utilized CRM software to manage customer interactions and track service requests effectively.
- Collaborated with cross-functional teams to enhance service delivery and operational processes.
- Trained new staff on company policies, procedures, and customer service best practices.
- Collaborated with healthcare providers to ensure accurate patient information and seamless care coordination.
Customer Research Coordinator
Novum Pharmaceutical Research
Houston Tx
09.2015 - 07.2019
- Managed recruitment strategies for participant enrollment, optimizing engagement and retention efforts.
- Collaborated with cross-functional teams to streamline data collection processes and improve accuracy of results.
- Developed study timelines and project plans to enhance workflow efficiency across research teams.
- Coordinated clinical trial operations, ensuring compliance with protocols and regulatory standards.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
Customer Care Attendant
Women's Hospital Of Texas
Houston, Tx
06.1998 - 11.2002
- Delivered empathetic support to patients and families, enhancing overall care experience.
- Assisted in coordinating patient appointments, ensuring timely service and satisfaction.
- Trained new staff on customer service best practices, fostering a collaborative environment.
- Implemented efficient communication protocols between departments, improving workflow efficiency.
- Promoted a positive work environment within the team by sharing best practices and supporting colleagues during peak hours.
Education
No Degree - Certified Medical Assistant
Texas School of Business
Houston, TXGED -
Houston Community College
Houston, TXSkills
- Patient confidentiality
- HIPAA compliance
- Patient protection
- Payment processing
- Service quality
- Billing support
- Conflict resolution
- Policy understanding
- Regulatory knowledge
- Problem resolution
- Teamwork and collaboration
- Empathy and patience
Timeline
Customer Research Coordinator
Novum Pharmaceutical Research
09.2015 - 07.2019
Customer Service Representative
Quest Diagnostics
12.2002 - Current
Customer Care Attendant
Women's Hospital Of Texas
06.1998 - 11.2002
No Degree - Certified Medical Assistant
Texas School of Business
GED -
Houston Community College