Tylah Harrell
Preston,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Capital One
11.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining a positive customer experience.
- Documented customer interactions in CRM system, ensuring accurate record-keeping.
- Collaborated with team members to improve service delivery processes and efficiency.
- Implemented solutions for recurring issues, enhancing overall service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
- Data Enrty
Pharmacy Technician
Adam's Family Pharmacy
10.2023 - 10.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in management of prescription deliveries, improving patient convenience.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Store Manager
Dollar General
10.2020 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assistant Manager/Cashier
GAS N GO
06.2016 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Education
High School Diploma -
Webster County Schools
Preston, GA 3182405-2015
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Time Management
- Answering customer questions
- Patient confidentiality
- Prescription filling
- Computer Proficient
- Data entry
- Customer service
- Patient profile setup
- Inventory management
Timeline
Customer Service Representative
Capital One
11.2025 - Current
Pharmacy Technician
Adam's Family Pharmacy
10.2023 - 10.2025
Store Manager
Dollar General
10.2020 - 08.2023
Assistant Manager/Cashier
GAS N GO
06.2016 - 06.2020
High School Diploma -
Webster County Schools