Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalie Pacheco

Clearwater,FL

Summary

Dynamic Air Ramp Supervisor at UPS with expertise in cargo handling and safety compliance. Proven track record in optimizing supply chain operations and enhancing team performance through effective communication and problem-solving. Recognized for improving on-time performance and fostering a collaborative work environment. Weight and Balance Certified, ensuring adherence to airport security regulations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Air Ramp Supervisor

United Parcel Services, UPS
03.2018 - Current
  • Oversaw daily ramp operations, maintaining smooth flow of aircraft movement and minimizing downtime.
  • Enhanced overall team performance through regular coaching, mentoring and training sessions aimed at developing individual skills and abilities.
  • Maintained open lines of communication between different departments involved in the ramp operation process for optimal results.
  • Worked with vendors and internal departments to smoothly accomplish all ramp objectives.
  • Ensured compliance with all federal, state, and local regulations regarding air cargo handling and transportation.
  • Improved on-time performance by closely monitoring flight schedules and adjusting workforce accordingly.
  • Fostered a positive work environment by promoting teamwork and addressing employee concerns proactively.
  • Weight and Balance Certified for the 757, 767, A300, MD11
  • Hazmat and Dangerous Good Certifactions
  • Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
  • Managed administrative and financial tasks such as payroll, recordkeeping and reporting.

Medical Assistant

Pediatric Gastroenterology and Nutrition of Tampa Bay
03.2024 - 06.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Handled patient prescriptions for medical supplies and formulas sent to the patients from Durable Medical Equipment companies
  • Submitted prior authorizations for regular and specialty medications

High Value Clerk

United Parcel Service, UPS
12.2015 - 03.2018

Collected high value packages received from air facility and ensured they were cataloged and tracked.

Delivered packages to the correct drivers for safe and prompt delivery to customer.

Maintained communication with dispatched drivers about deliveries and pickups being made.

Education

No Degree - Zoology

SantaFe Community College
Gainesville, FL

Skills

  • Safety compliance
  • Supply chain optimization
  • Airport security regulations
  • Incident reporting
  • Cargo handling expertise
  • Cargo loading coordination
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Weight/balance loading
  • Hazardous materials handling
  • Load planning
  • Excellent communication

Certification

  • Certified Load Planner, United Parcel Service - 03/2018-current

Languages

Spanish
Limited Working

Timeline

Medical Assistant

Pediatric Gastroenterology and Nutrition of Tampa Bay
03.2024 - 06.2025

Air Ramp Supervisor

United Parcel Services, UPS
03.2018 - Current

High Value Clerk

United Parcel Service, UPS
12.2015 - 03.2018

No Degree - Zoology

SantaFe Community College