Natalie Palmer
Buffalo,NY
Summary
Hard-working and highly self-motivated individual with 10 years experience interested in expanding and improving clinical skillset beyond retail pharmacy. Experienced in compounding, vaccine administration, regulatory compliance, inventory management, staff training, and clinical interventions. Dedicated to providing the highest-quality service to all patients.
Overview
11
11
years of professional experience
Work History
Staff Pharmacist
Brighton Eggert Compounding Pharmacy
2022.10 - Current
- Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols.
- Compounded and repackaged unit-dose adherence packaging
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Manager
Rite Aid
2022.07 - 2022.10
- Managed staff of 10 pharmacy technicians
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team's success in providing outstanding pharmaceutical care services.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Staff Pharmacist
Rite Aid
2016.12 - 2022.07
- Monitoring patient adherence, first fill counseling, and conducting CMR cases through Mirixa, Outcomes, and EQuIPP platforms
- Initiating prior authorization claims using CoverMyMeds
- Organizing and attending flu clinics for local businesses and residential homes in the Buffalo area
- Inventory maintenance and replenishment ordering
- Leveraging third-party translation applications to assist non-English speaking patients
- Compounding patient-specific preparations by prescriber order
- Train and manage technicians and ancillary staff to ensure productive workflow.
Staff Pharmacist
CVS Pharmacy
2013.10 - 2016.12
- Managing CII inventory including placing orders through Cardinal, completing state-required counts, and returning recalled, damaged, and outdated items to Genco
- Leading daily huddles with technicians to introduce new policies and procedures, and place emphasis on improving weak service areas
- Develop and maintain strong positive and trusting relationships with patients and co-workers
- Assist in scheduling of pharmacy staff
- Determine need for and administer vaccines including influenza, pneumonia, shingles, Tdap, and meningitis.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Pharm.D -
University at Buffalo
Buffalo, New York06.2013
Skills
January 2012 - Pharmacy-Based Immunization Delivery
American Pharmacists Association
November 2018 - MTM Certification
Power-Pak C.E.
October 2021 - The Pharmacist and Patient-Centered Diabetes Care
American Pharmacists Association
March 2022 - BLS Recertification
American Heart Association
April 2022 Delivering Medication Therapy Management
Services
American Pharmacists Association
Timeline
Staff Pharmacist
Brighton Eggert Compounding Pharmacy
2022.10 - Current
Pharmacy Manager
Rite Aid
2022.07 - 2022.10
Staff Pharmacist
Rite Aid
2016.12 - 2022.07
Staff Pharmacist
CVS Pharmacy
2013.10 - 2016.12
Pharm.D -
University at Buffalo
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