Natalie Patrick
Monroe,Georgia
Summary
Compassionate Teaching Assistant in Special Education with significant experience supporting classroom environments and enhancing student learning. Skilled in adapting educational materials to meet diverse learning needs and maintaining positive behavior among students. Demonstrated ability to collaborate with teachers to implement tailored education plans, resulting in improved student engagement and understanding. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Special Education Paraprofessional
Baycreek Elementary School
Loganville, Georgia
08.2022 - Current
- Assisted teachers in classroom management and student engagement activities.
- Supported students with special needs in daily academic tasks and social interactions.
- Organized educational materials and resources for effective lesson planning.
- Monitored student progress and reported observations to teaching staff regularly.
- Applied positive reinforcement to redirect negative behaviors.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
Customer Service Representative
Homedepot
Monroe, GA
04.2015 - Current
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in windows to track requests, document problems and record solutions offered.
- Boosted sales revenue by skillfully promoting diverse free estimate / install options.
- Answered constant flow of customer calls with up to calls in queue per minute.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
After-School Tutor
Atha Road Elementary
Monroe, Georgia
08.2021 - 05.2022
- Developed engaging lesson plans for diverse student learning needs.
- Provided one-on-one tutoring to enhance student comprehension and skills.
- Facilitated group activities to promote teamwork and social interaction among students.
- Monitored student attendance and participation during after-school programs.
- Supervised after-school activities including arts and crafts, sports, music.
- Participated in professional development opportunities related to tutoring best practices.
- Provided homework help and test preparation strategies to improve study habits and test-taking skills.
- Assisted with homework assignments as needed.
- Created a positive learning environment by setting clear expectations for behavior and performance.
Warehouse Supply Specialist (92A10)
SesvaliaUsa
Georgia
02.2008 - 10.2008
- Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed scheduling and task delegation for [Number]-member warehouse team.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Minimized packaging time by designing streamlined organization system for pharmaceutical items in warehouse.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Volunteered to assist accounts receivable with billing projects, demonstrating willingness to learn new tasks and increase skill levels.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained productivity and accuracy while continuously lifting and unpacking over 50lbs of boxed packages.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Windows to update system.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Medical Billing and Coding
Healthcare Management Solutions Inc.
Chestnut Ridge, NY
01.2001 - 07.2005
- Prepared billing statements for patients and ensured correct diagnostic coding.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Translated and interpreted medical billing codes with strong accuracy to ensure swift payment from insurance agencies.
- Reviewed patient diagnosis codes to ensure accuracy and completeness.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Reviewed services rendered and completed to reconcile codes.
- Ensured all sensitive information was backed up and stored on secure systems constantly.
- Adhered to established standards to safeguard all patients' health information.
- Verified signatures and checked medical charts for accuracy and completion.
- Verified proper ICD-9 coding on claims.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Scheduled patients in Medical Manager System.
- Reviewed outgoing bills for eligibility and accurateness.
Customer Service Representative
JCPenny
West Nyack, NY
08.1998 - 01.2002
- Provided information to customers regarding JCPenny's charge card and loyalty program and helped to open and activate new accounts.
- Answered constant flow of customer calls with up to 8 calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Educated customers on promotions to enhance sales.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse financing options.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Applied Science - Developmental Psychology
Georgia Gwinnett College
Lawrenceville, GA05.2018
High School Diploma - General Studies
Teaneck High School
Teaneck, NJ06.1984
Skills
- Classroom management
- Student monitoring
- Individualized support
- Behavioral intervention
- Small group support
- Proficient with technology
- Parental interaction
- Safety protocol adherence
- Student supervision
- Data collection
- Positive behavior reinforcement
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Named 'Employee of the Month' in -.
Additional Information - Georgia Gwinnett College Achievements
4.3, 2012 - 2018, Throughout college years I was invited to join several honor societies., Participated in several extracurricular activities related to my course of study.
Timeline
Special Education Paraprofessional
Baycreek Elementary School
08.2022 - Current
After-School Tutor
Atha Road Elementary
08.2021 - 05.2022
Customer Service Representative
Homedepot
04.2015 - Current
Warehouse Supply Specialist (92A10)
SesvaliaUsa
02.2008 - 10.2008
Medical Billing and Coding
Healthcare Management Solutions Inc.
01.2001 - 07.2005
Customer Service Representative
JCPenny
08.1998 - 01.2002
Bachelor of Applied Science - Developmental Psychology
Georgia Gwinnett College
High School Diploma - General Studies
Teaneck High School