Summary
Overview
Work History
Education
Skills
Timeline

Natalie Perez

Customer Service Professional
Phoenix,AZ

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Retail Sales Associate

Mustafa Ozerven
Chandler, AZ
11.2021 - 12.2022
  • Helped customers complete purchases and locate items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Personalized Christmas ornaments by hand.
  • Prepare online orders.

Office Assistant

F.R.C. Painting
Chandler, Arizona
09.2015 - 10.2019
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Verified accuracy of business records by consistently updating customer information.
  • Completed clerical tasks such as filing, copying and distributing mail.

Kitchen Manager

Chipotle Mexican Grill
Phoenix, AZ
10.2010 - 07.2013
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Cashier

Danny's Family Carwash
Phoenix, AZ
06.2007 - 06.2013
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Dispatcher Office Assistant

Ajo Transportation
Ajo, AZ
09.2003 - 02.2007
  • Directed dispatching, routing and tracking of numerous transportation buses.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.

Education

High School Diploma -

Ajo High School, Ajo
08.1997 - 05.2000

Skills

Store opening and closing

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Timeline

Retail Sales Associate - Mustafa Ozerven
11.2021 - 12.2022
Office Assistant - F.R.C. Painting
09.2015 - 10.2019
Kitchen Manager - Chipotle Mexican Grill
10.2010 - 07.2013
Cashier - Danny's Family Carwash
06.2007 - 06.2013
Dispatcher Office Assistant - Ajo Transportation
09.2003 - 02.2007
Ajo High School - High School Diploma,
08.1997 - 05.2000
Natalie PerezCustomer Service Professional