Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Perri

Monaca,PA

Summary

Dynamic customer service professional with a proven track record at Highmarkwhole, excelling in resolving complex inquiries and enhancing customer satisfaction. Skilled in data entry and active listening, I effectively collaborated with teams to improve service delivery and mentored peers in compliance, ensuring high-quality customer interactions and retention.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Highmarkwhole
Pittsburgh, PA
10.2023 - Current
  • Assisted customers with inquiries, providing accurate information on products and services.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Collaborated with team members to improve service delivery and customer experience.
  • Maintained detailed records of customer interactions for quality assurance purposes.

Insurance Verification Specialist

ConnectiveRX
Pittsburgh, PA
12.2018 - 08.2023
  • Verified insurance eligibility and benefits for patients efficiently
  • Collaborated with healthcare providers to resolve discrepancies in patient data
  • Utilized electronic health record systems to maintain accurate patient information
  • Analyzed complex claims issues, providing solutions to enhance accuracy
  • Mentored team members in compliance with regulatory requirements and standards
  • Updated patient records with accurate, current insurance policy information.

Education

High School Diploma -

Western Beaver
Industry, PA
05.1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

Highmarkwhole
10.2023 - Current

Insurance Verification Specialist

ConnectiveRX
12.2018 - 08.2023

High School Diploma -

Western Beaver