Natalie Plascencia
Littlerock,CA
Summary
Compassionate billing clerk with experience in crisis intervention and patient documentation. Known for effective verbal and written communication skills, ensuring safety and stability for clients while maintaining accurate records.
Overview
9
9
years of professional experience
Work History
Billing Clerk
Stars Behavioral Health Group
Sylmar, CA
03.2025 - Current
- Updated patient information in the electronic health record system consistently.
- Executed billing tasks and recorded information in company databases.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
Recovery Counselor
Stars Behavioral Health Group
Sylmar, CA
03.2024 - 03.2025
- Provided crisis intervention support, ensuring safety and stability for clients in distress.
- Assisted patients in setting realistic goals for recovery progress, reinforcing self-efficacy beliefs and motivation.
- Facilitated group and individual therapy in outpatient setting.
Caregiver
Pacifica Senior Living
Santa Clarita, CA
07.2022 - 03.2025
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
After-School Site Coordinator
Antelope Valley Boys and Girls Club
Palmdale, CA
02.2020 - 06.2022
- Coordinated daily activities and schedules for after-school programs, enhancing student engagement and participation.
- Trained new staff in program protocols, emphasizing best practices for youth interaction and safety procedures.
- Maintained accurate records of attendance, progress reports, incident reports, and other required documentation for program compliance purposes.
Cashier
American Way Thrift Store
Lancaster, CA
01.2019 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Improved efficiency, organized checkout area for optimal workflow.
Arby’s Crew Member
Arby's Restaurant
Palmdale, CA
09.2017 - 09.2018
- Resolved customer complaints promptly, fostering positive relationships and enhancing brand loyalty.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Highland High School
Palmdale, CACertified Dental Assistant - Dental Assistant
Career Care Institute
Lancaster, CA2015
Skills
- Data entry
- Customer service
- Time management
- Problem-solving
- Multitasking and organization
- Verbal and written communication skills
- Medical record-keeping
- Client documentation
- Spanish fluency
- Mental health awareness
- Documentation
- CPR
Languages
Spanish
Professional Working
Timeline
Billing Clerk
Stars Behavioral Health Group
03.2025 - Current
Recovery Counselor
Stars Behavioral Health Group
03.2024 - 03.2025
Caregiver
Pacifica Senior Living
07.2022 - 03.2025
After-School Site Coordinator
Antelope Valley Boys and Girls Club
02.2020 - 06.2022
Cashier
American Way Thrift Store
01.2019 - 11.2021
Arby’s Crew Member
Arby's Restaurant
09.2017 - 09.2018
High School Diploma -
Highland High School
Certified Dental Assistant - Dental Assistant
Career Care Institute