NATALIE REBER
Tacoma,WA
Summary
While being a lead at Wesco, I mastered optimizing workflow processes and enhancing operational efficiency. I showed expertise in customer service and operations management, achieving significant improvements in quality control and employee training. I have always communicated well and paid attention to detail with a proven track record of developing solutions to elevate customer satisfaction. I am also working towards attaining my certificate to become a professional medical coder. I hope to take the CPC exam in the next six months.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead of Operations
Wesco
08.2022 - 10.2024
- Conducted quality control checks throughout the production process to verify product specifications were met
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
International Shipper
Classic Accessories
09.2019 - 07.2022
- Organized warehouse operations according to established procedures and protocols
- Provided training to new employees on international shipping procedures, documentation requirements, and compliance best practices.
- Maintained accurate records of all international shipments, including customs documentation and tracking information.
Front Desk Agent
3 Peaks Resort & Beach Club
06.2018 - 08.2019
- Resolved guest issues with creative solutions, escalating major concerns to management
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Hostess/Restaurant Server
Sushi Pier
01.2018 - 11.2018
- Answered phone calls to take orders, give information and document reservations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Medical Billing And Coding
Pierce College
10-2024
High School Diploma -
South Lake Tahoe High School
06.2017
Skills
- Customer Service
- Inspections and Reviews
- Operations and Procedural Knowledge
- Effective Communication
- Attention to Detail
- Organizational development
- Safety management
- Teamwork and collaboration
Certification
Forklift
Timeline
Lead of Operations
Wesco
08.2022 - 10.2024
International Shipper
Classic Accessories
09.2019 - 07.2022
Front Desk Agent
3 Peaks Resort & Beach Club
06.2018 - 08.2019
Hostess/Restaurant Server
Sushi Pier
01.2018 - 11.2018
High School Diploma -
South Lake Tahoe High School
Medical Billing And Coding
Pierce College
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