NATALIE REED
Kailua,HI
Summary
Results-oriented professional with solid experience in both massage therapy and food service. Highly skilled in providing exceptional customer service and creating a positive experience for clients. Known for delivering therapeutic massages tailored to individual needs, promoting relaxation and wellness. Adept at building rapport with clients and establishing long-term relationships. Solid understanding of hygiene and safety standards in the food service industry. Proven ability to work efficiently in fast-paced environments while maintaining attention to detail. Seeking a new opportunity to leverage my diverse skill set and passion for customer satisfaction in a service-oriented role.
Overview
8
8
years of professional experience
Work History
Licensed Massage Therapist
East 2 West Acupuncture
12.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Serviced 8-14 patients on average per shift.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Maintained accurate and up-to-date client records.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Licensed Massage Therapist
Nori Kohana Massage
08.2021 - 10.2022
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Maintained client treatment records and designed long-term care programs for return customers
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic massage
- Educated clients on benefits of massage therapy and recommend home care technique.
Front/ Back
Nalu Health Bar, Kailua
01.2019 - 01.2022
- Followed operational procedures and enforced product standards, quality and consistency
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Collaborated with servers to collect information about specific customer desires and dietary needs
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
General Manager
Leahi health
01.2016 - 01.2019
- Managed performance of team members, conducted performance appraisals, and recommended promotions
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Created menus, ordered groceries, and performed light housekeeping duties
- Performed facility checks to verify cleanliness and client safety
- Improved employee skills, increased team value, and cultivated leadership potential
- Oversaw day-to-day operations and special projects in fast-paced work environments
- Developed marketing campaigns for upcoming events using social media platforms.
Education
Massage Therapy - Swedish Massage
NoriKohana Massage Academy
Kailua, HI03.2021
High School Diploma -
KalaehoHigh School
Kailua, HI08.2015
Skills
- Swedish Massage
- Deep Tissue Massage
- Relaxation Techniques
- Myofascial Release
- Money Handling
- Familiar with square POS
- Attentive Service
- Verbal and Written Communication
- Team Oriented
Additional Information
- ADDITIONAL INFORMATION , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Licensed Massage Therapist
East 2 West Acupuncture
12.2022 - Current
Licensed Massage Therapist
Nori Kohana Massage
08.2021 - 10.2022
Front/ Back
Nalu Health Bar, Kailua
01.2019 - 01.2022
General Manager
Leahi health
01.2016 - 01.2019
Massage Therapy - Swedish Massage
NoriKohana Massage Academy
High School Diploma -
KalaehoHigh School
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