Natalie Reynolds
Fontana,CA
Summary
Background includes curriculum selection, compliance management and policy updates through hands-on employee training and mentoring. Proficient in Excel and Word. Comfortable changing programs with ease.
Overview
3
3
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
04.2024 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Training Supervisor
UPS Freight
08.2023 - Current
- Conveyed current policy, procedure and compliance information to employees.
- Completed evaluations of new employees to determine strengths and customize training.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Identified and communicated to management regarding areas needing additional training.
- Coordinated the scheduling of classes, workshops, and other training initiatives.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
Ramp Worker
UPS Freight
01.2022 - 08.2023
- Worked closely with airlines' representatives to verify documentation accuracy prior to departure.
- Assisted with the loading and unloading of aircraft cargo.
- Followed strict safety protocols at all times including the use of personal protective gear.
- Supervised new employees during their training period to ensure they understand the job duties.
- Inspected aircraft for damage before and after flight departures.
- Performed daily safety checks on equipment such as belt loaders, tugs, and other vehicles.
Retail Associate
Home Goods
06.2021 - 12.2021
- Greeted customers and provided excellent customer service.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Resolved customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and handled exchanges, returns and refunds according to company policy.
Education
High School Diploma -
Etiwanda High School
Etiwanda, CA05-2021
Skills
- Compliance Understanding
- Compliance Requirements
- Training Course Planning
- Learning Management Systems
- Policy Implementation
- Load Management
Timeline
City Carrier Assistant
United States Postal Service, USPS
04.2024 - Current
Training Supervisor
UPS Freight
08.2023 - Current
Ramp Worker
UPS Freight
01.2022 - 08.2023
Retail Associate
Home Goods
06.2021 - 12.2021
High School Diploma -
Etiwanda High School
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