Natalie Rhodes
Caesars Entertainment
East Chicago,IN
18
years of professional experience
Knowledgeable Desired Position with strong background in managing casino gaming tables and ensuring compliance with regulations. Successfully contributed to positive guest experience through professional demeanor and clear communication. Demonstrated skill in handling high-pressure situations and maintaining accuracy in transactions
Work History
Casino Dealer
1 Year 8 Months- Dealt various card games, ensuring compliance with gaming regulations and procedures.
- Provided exceptional customer service, enhancing player experience and engagement.
- Monitored game progress, maintaining accurate chip counts and payouts at all times.
- Collaborated with team members to uphold a positive atmosphere within the casino floor.
Casino Dealer
10 Months- Dealt various table games, ensuring adherence to rules and regulations.
- Engaged with guests, providing exceptional customer service and fostering a welcoming atmosphere.
- Monitored game integrity, identifying and mitigating potential issues during gameplay.
- Assisted in training new dealers on game procedures and customer interaction techniques.
Executive Casino Host
4 Months- Cultivated strong relationships with high-value players to enhance loyalty and engagement.
- Coordinated personalized experiences, ensuring VIP guests received exceptional service throughout their visits.
- Analyzed guest preferences and behaviors to tailor promotions and events effectively.
- Collaborated with various departments to streamline operations and improve guest satisfaction scores.
- Developed strategic initiatives focused on increasing retention rates among premium clientele.
- Implemented feedback mechanisms to continuously improve the overall guest experience at the casino.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
Casino Dealer
14 Years 3 Months- Dealt various table games, ensuring compliance with gaming regulations and company policies.
- Managed high-stakes gaming sessions, maintaining a professional and engaging atmosphere for players.
- Trained new dealers on game rules, customer service standards, and operational procedures.
- Monitored player activity to detect irregularities and enforce casino policies effectively.
- Provided exceptional guest service, resolving disputes calmly while upholding casino integrity.
- Implemented strategies to improve dealer efficiency and reduce game downtime during shifts.
- Collaborated with team members to enhance game flow and customer satisfaction during peak hours.
Education
Bachelor of Arts - Sociology
Skills
Excellent communication skills
Superior customer service skills
Timeline
Casino Dealer
Caesars Entertainment
01.2025 - 09.2026Read More
Casino Dealer
Rivers Casino
03.2024 - 01.2025Read More
Executive Casino Host
Ameristar Casino
09.2023 - 01.2024Read More
Casino Dealer
Caesars Entertainment
05.2008 - 08.2022Read More
Indiana University, Bloomington
Bachelor of Arts from Sociology
Read More