Natalie Robertson
Adkins,Texas
Summary
My personal and professional goal is to do the absolutely best job possible for the customer and myself.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Mavericks
Floresville, TX
07.2026 - Current
- Assisted in developing menu specials based on seasonal ingredients and customer preferences.
- Implemented process improvements that streamlined service operations, enhancing overall efficiency.
- Led team meetings to discuss service strategies and foster a collaborative work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Created appealing table settings and dining room layouts for special occasions and events.
- Served food and beverages promptly with focused attention to customer needs.
Wait Staff Member
Farmhaus Table
Adkins, TX
04.2025 - 07.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate meal preparation and service flow.
- Trained new wait staff on restaurant protocols and best practices to enhance team performance.
- Monitored dining area for cleanliness, promptly addressing any issues to maintain high standards.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Front Desk Medical Receptionist
Nsaha
La Vernia, TX
07.2022 - 08.2023
- Managed patient check-in and appointment scheduling using electronic health record (EHR) systems.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained patient confidentiality by ensuring compliance with HIPAA regulations.
- Streamlined front desk operations, improving efficiency in patient flow and wait times.
- Resolved patient inquiries and concerns promptly, contributing to positive patient experiences.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Completed clerical duties and tasks for clinic administration.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Cpht
HEB Pharmacy
La Vernia, TX
06.2017 - 05.2023
- Processed prescriptions accurately and efficiently using pharmacy management software.
- Assisted in inventory management, ensuring optimal stock levels and minimizing waste.
- Educated patients on medication usage, potential side effects, and interactions.
- Collaborated with pharmacists to optimize workflow and enhance patient care services.
- Mentored new technicians on operational procedures and safety protocols.
- Implemented quality control measures to ensure compliance with regulatory standards.
- Developed training materials for staff to improve service delivery and efficiency.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Inbound Queue Associate
CVS Caremark
San Antonio, Texas
01.2011 - 06.2017
- Precert Medicare Rx, MOD, Special Benefits, Texas calls and faxes, Callbacks, Unables, ECHS, Hospice faxes, EVITI
Inbound Queue Associate
Aetna Insurance
San Antonio, Texas
10.2005 - 12.2010
- Precert Medicare Rx, MOD, Special Benefits, Texas calls and faxes, Aetna employee access, quality circle
Certified Pharmacy Technician
H.E.Butt Grocery
Floresville, Texas
10.2004 - 06.2007
- Type new Rx, doctor calls, answer phones, customer service, count and pour, fax doctors, stock medications, ordering, run register, customer refills, handle patient insurance problems, Rx hardcopy filing, drive thru, Medicare Part D customer service representative, set up elderly events for Medicare Part D program.
Certified Pharmacy Technician/Manager
La Vernia Pharmacy
La Vernia, Texas
07.2000 - 12.2003
- Key carrier, money handler, mail sorter, prescription refills, new Rx typing, pour and count, dr. calls, insurance set up and maintance, Medicaid h2 rds. and high cost paperwork, out of date medication pulling, send back out of date medication, new Rx hardcopy filing, run cash register, customer service, handle patient insurance problems.
Certified Pharmacy Technician
Eckerd’s
Abilene, Texas
10.1995 - 06.2000
- Mail sorter, prescription refills, new Rx typing, pour and count, dr. calls, Medicaid h2 Rx and high cost paperwork, out of date medication pulling, send back out of date medications, new Rx hardcopy filing, run cash register, customer service, handle patient insurance problems, drive thru, store resets.
Education
High School - undefined
La Vernia High School
La Vernia, Texas, USSome College Coursework - undefined
Texas Lutheran College
Seguin, Texas, USSome College Coursework - undefined
Palo Alto
San Antonio, Texas, USSkills
HCC Expert, REVO, APMCAS, ECHS, EVITI, RX CLAIM, PEOPLESAFE, CAS
Certification
- Texas Registration for Pharmacy Technician Certification San Antonio - Texas - US
- CERTIFIED PHARMACY TECHNICIAN Certification San Antonio - Texas - US
Awards
1990 Eckerd Pharmacy Service Award, 2005 H.E.B. Medicare Part D Service Award
Timeline
Wait Staff Member
Mavericks
07.2026 - Current
Wait Staff Member
Farmhaus Table
04.2025 - 07.2026
Front Desk Medical Receptionist
Nsaha
07.2022 - 08.2023
Cpht
HEB Pharmacy
06.2017 - 05.2023
Inbound Queue Associate
CVS Caremark
01.2011 - 06.2017
Inbound Queue Associate
Aetna Insurance
10.2005 - 12.2010
Certified Pharmacy Technician
H.E.Butt Grocery
10.2004 - 06.2007
Certified Pharmacy Technician/Manager
La Vernia Pharmacy
07.2000 - 12.2003
Certified Pharmacy Technician
Eckerd’s
10.1995 - 06.2000
High School - undefined
La Vernia High School
Some College Coursework - undefined
Texas Lutheran College
Some College Coursework - undefined
Palo Alto