Natalie Robinson
San Antonio,TX
Summary
Goal-oriented leasing agent with proven success in strategic planning and client relationship building. Expertise in streamlining leasing processes and enhancing tenant satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Agent
First Choice
2025.06 - Current
- Conducted market research to identify competitive rental rates and improve pricing strategies.
- Developed strong relationships with clients, fostering trust and encouraging repeat business referrals.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Assisted prospective tenants in property viewings and answered inquiries to enhance customer experience.
Server
Ida Claire
2025.03 - 2026.01
- Delivered exceptional customer service by promptly addressing guest needs and preferences.
- Processed payments accurately using POS system, ensuring smooth transactions for guests.
- Resolved customer complaints effectively, promoting satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Salsalitos
2021.06 - 2025.04
- Assisted in training new servers on menu knowledge and customer engagement techniques.
- Recommended daily specials and beverages based on guest preferences to enhance dining experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Leasing Agent
Clear Property Management
2023.10 - 2024.04
- Utilized property management software to track leads, manage applications, and streamline leasing processes.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Education
Northeast Lakeview College
Universal City, TXSkills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Contract negotiation
- Property management
- Strategic planning
- Fair housing policies
- Social media marketing
- Friendly, positive attitude
- Problem-solving
- Dependable and responsible
- Calm under pressure
Certification
- Leasing 101, Property management - July 2025
- Leasing 201, Property Management - October 2025
Timeline
Leasing Agent
First Choice
2025.06 - Current
Server
Ida Claire
2025.03 - 2026.01
Leasing Agent
Clear Property Management
2023.10 - 2024.04
Server
Salsalitos
2021.06 - 2025.04
Northeast Lakeview College