Natalie Rojas
Brooklyn,NY
Summary
Proven customer service expert with experience in building customer relationships and ensuring transaction accuracy. Demonstrated patience, empathy, and exceptional communication skills, leading to increased repeat business. Skilled in both cash handling and maintaining a clean, organized store environment. Precise with closing and cleaning procedures. Making sure guests have a good experience is most important to me; especially for recurring clientele.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Dave & Buster's
Pelham, NY
06.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Belmonte Markets and Management Inc
The Bronx, NY
08.2023 - 07.2025
- Greeted customers entering store and responded promptly to their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases & locate items.
- Restocked and organized merchandise in aisles.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Desk Receptionist
Dave & Buster's
Pelham, NY
03.2025 - 06.2025
Education
Associate of Arts - Business Communication
Suny Westchester Community College
Valhalla, NY12.2028
High School Diploma -
Bronx Compass High School
The Bronx, NY06.2024
Skills
- Attentive customer service
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Written and verbal communication
- Honest and dependable
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
ServSafe Alcohol Serving Certification
Timeline
Server
Dave & Buster's
06.2025 - Current
Front Desk Receptionist
Dave & Buster's
03.2025 - 06.2025
Cashier
Belmonte Markets and Management Inc
08.2023 - 07.2025
Associate of Arts - Business Communication
Suny Westchester Community College
High School Diploma -
Bronx Compass High School