Catherine Nguyen
Oviedo,fl
Summary
Dynamic hospitality professional with a proven track record at Legacy Pointe, excelling in customer service and food safety practices. Recognized for enhancing guest satisfaction through attentive service and effective communication. Skilled in multitasking and maintaining cleanliness standards, fostering positive dining experiences and cultivating lasting customer relationships.
Overview
3
3
years of professional experience
Work History
Server
Legacy Pointe
04.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed order accuracy and timely delivery, ensuring a seamless dining experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Assisted in training new servers on restaurant protocols and service standards.
- Maintained cleanliness and organization of dining area to uphold health and safety standards.
- Resolved customer complaints promptly, contributing to positive dining experiences.
- Cultivated warm relationships with regular customers.
Grocery Bagger
Publix
04.2022 - 04.2024
- Assisted customers in locating products, enhancing overall shopping experience.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Followed safety protocols to prevent accidents and injuries.
Education
Central Christian Academy
Skills
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Food safety practices
- Table bussing
- Multitasking and organization
- Attentive customer service
- Flexible and adaptable
- Multitasking
Timeline
Server
Legacy Pointe
04.2024 - Current
Grocery Bagger
Publix
04.2022 - 04.2024
Central Christian Academy
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