Natalie ROMAN

Dr. Peter Casella- Physician Owner, Gynecology and Aesthetics

• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Developed policies and procedures for effective practice management.
• Enhanced revenue cycle management by overseeing timely and accurate claims submission.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Oversaw accounting, budgeting, and financial reporting.
• Coordinated with physician to optimize appointment schedules and maximize daily patient flow.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.

The Center for Advanced Gynecology and Aesthetics

• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Developed policies and procedures for effective practice management.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Consulted with healthcare professionals on business decisions.

Dr. Peter Casella, Medical Director

• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Ensured compliance with state regulations through diligent monitoring of clinic procedures and documentation practices.
• Created and implemented policies to improve operational efficiency and patient care quality.

Institute of Neurology and Neurosurgery/ Department of Pediatric and Adult Neurosurgery

• Performed billing, collection, and reporting functions for office generating over $8 million in collections annually.
• Reviewed billing problems, researched issues, and resolved concerns.
• Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
• Reduced denied claims through diligent review, correction, and resubmission of errors.
• Managed team of dedicated medical billers, focusing on professional development opportunities and maintaining positive work environment conducive to high levels of productivity.
• Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within organization.
• Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
• Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
• Collaborated with providers and staff to ensure accurate coding for billing purposes.
• Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
• Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
• Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
• Worked with customers to develop payment plans and bring accounts current.
• Increased patient satisfaction by addressing billing inquiries promptly and professionally.

Division of Pediatric Neurosurgery

• Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
• Increased revenue collection by diligently following up on outstanding payments and negotiating payment plans with patients when necessary.
• Streamlined medical billing procedures for increased efficiency, resulting in faster reimbursement rates for Neurosurgery Department.
• Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and insurance representatives alike.