Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Johansen

Kissimmee,Florida

Summary

Dedicated Medical Receptionist who enjoys working with all types of personalities and has experience in busy clinical settings. Reliable, enthusiastic and efficient. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.

Overview

19
19
years of professional experience

Work History

Medical Receptionist

Optum 17th St.
04.2025 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Medical Receptionist

Optum Kissimmee
06.2019 - 08.2024
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and provided coinsurance copay deductible and pricing.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Referred and screened patients to make best use of resources and triage staff.
  • Proficiently schedule patient appointments, place reminder calls to deliver exceptional customer experience.
  • Aided patients with registration, navigation and troubleshooting of online patient portal.
  • Assisting patients and specialists in determining the status of referral authorizations and prescriptions.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed approximately 90 incoming calls and emails per day from patients.

Medical Receptionist

The Women's Center of Orlando
06.2017 - 06.2019
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Greeted each patient pleasantly and provided the desk sheet for sign-in.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Managed approximately 60 incoming calls, emails and faxes per day from patients.
  • Obtained prior authorizations for patients office visits, in office procedures and surgical procedures. Followed up on denials and working to insure patients get the care needed in a timely manner.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Ensured HIPAA compliance.

Phone Agent

Customer Elation
05.2006 - 06.2017
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Answered an average of 350 calls per day by addressing customer inquiries, solving problems and relaying messages.
  • Accurately typed messages in a timely manner and relayed to on call emergency personnel.
  • Connected callers with appropriate professional, department or business.

Education

GED -

Adult Learning Center Osceola
Kissimmee, FL
11.2012

Skills

  • Typing 60 WPM
  • Self-motivated
  • Team player
  • Communication Skills
  • Excellent work ethic
  • Detail-oriented
  • Organizational skills
  • Basic Medical terminology
  • EMR / EHR
  • Reliability

Timeline

Medical Receptionist

Optum 17th St.
04.2025 - Current

Medical Receptionist

Optum Kissimmee
06.2019 - 08.2024

Medical Receptionist

The Women's Center of Orlando
06.2017 - 06.2019

Phone Agent

Customer Elation
05.2006 - 06.2017

GED -

Adult Learning Center Osceola

Similar Profiles

CREATE PROFILE