Natalie Sako
Shelby Township ,MI
Summary
Friendly and outgoing for creating welcoming environments. Strong understanding of customer service principles and excellent communication skills. Able to ensure positive guest experiences. Developed communication skills in fast-paced hospitality setting. Managing multiple tasks simultaneously and ensuring guest satisfaction. Looking to transition into new role by utilizing these transferrable skills to contribute effectively in a different environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
07.2023 - Current
- Collected room deposits, fees, and payments
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues accordingly, resulting in positive feedback.
- Strong organizational skills to manage daily tasks while maintaining focus on delivering satisfaction towards guest service experiences.
- Trained new hires at the front desk ensuring they were properly equipped to excel in their roles.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Maintained accurate records of guest information, payments, and reservations using hotel management systems.
Education
Bachelor Of Science - Clinical And Diagnostic Studies Pre-clinical
Oakland University
Rochester, MIHigh School Diploma -
Eisenhower High School
Shelby Township, MISkills
- Customer service
- Problem-solving skills
- Credit and cash payments
- Guest relations
- Training and mentoring
- Teamwork and collaboration
- Staff scheduling
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
07.2023 - Current
Bachelor Of Science - Clinical And Diagnostic Studies Pre-clinical
Oakland University
High School Diploma -
Eisenhower High School
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