Natalie S. Díaz Campbell
Elmhurst,NY
Summary
Enthusiastic and personable professional with a natural ability to connect with people and exceed customer expectations. Committed to enhancing skills in the business department, leveraging strong customer service aptitude to deliver exceptional support tailored to individual needs. Dedicated to providing outstanding service and ensuring customer satisfaction. Looking forward to contributing warm demeanor and passion for delivering excellence to your organization.
Overview
7
7
years of professional experience
Work History
Waitress
IHOP
Houston, TX
12.2018 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Olive Garden
Houston, TX
10.2018 - 12.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Sales Advocate
Cricket Wireless
Channelview, TX
04.2016 - 01.2018
- Matched purchase orders with invoices and recorded the necessary information
- Contacted satisfied customers to offer additional services
- Accounted for all inventory before & after every shift
- Collected and processed bill payments, cash and credit payments & resolved customer concerns promptly & accurately to maintain satisfaction
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone addressing customer inquiries, solving problems and providing new product information & helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Referred unresolved customer grievances to designated departments for further investigation
Hostess/Cashier
Buffalo Wild Wingz
Houston, TX
11.2014 - 02.2015
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier/Hostess
Brewingz
Houston, TX
03.2013 - 11.2014
- Ensured superior customer experience by addressing and resolving customer inquiries and complaint, demonstrating empathy and resolving problems on the spot
- Routinely answered customer questions regarding food and pricing
- Greeted customers entering the store to ascertain what each customer wanted or needed regarding food and pricing
- Built long-term customer relationships and advised customers on purchases and promotions
- Answered an average of 50+ calls per day by addressing customer inquiries, solving problems and processed customers purchases
- Operated a POS system to itemize and complete an average of [50+] customer purchases
Education
High School -
E. L. Furr High School
Houston, TX06.2012
Skills
- Bilingual
- Cash Handling
- Customer Service
- Time management
- Active listening skill
- MS Windows proficient
- Excel
- PowerPoint
- Word
- Excellent attention to detail
References
- Tiphaine Shaw, School Counselor, Teacher, 713-675-1118
- Nelly White, Attendance Counselor, Teacher, 713-675-1118
- Capt. Kerwin Tregue, ROTC Instructor, Teacher, 713-675-1118
Languages
Spanish
Native or Bilingual
Timeline
Waitress
IHOP
12.2018 - 09.2019
Waitress
Olive Garden
10.2018 - 12.2018
Sales Advocate
Cricket Wireless
04.2016 - 01.2018
Hostess/Cashier
Buffalo Wild Wingz
11.2014 - 02.2015
Cashier/Hostess
Brewingz
03.2013 - 11.2014
High School -
E. L. Furr High School