Natalie Sercl

• Provide front desk support and exceptional customer service for members and guests in a private club environment.
• Manage member inquiries, phone calls, reservations, and court bookings while ensuring accurate scheduling and daily operations.
• Process member transactions and assist with administrative tasks.
• Collaborate with club staff to ensure a welcoming member experience and the smooth operation of daily activities.

• Manage confidential patient records, including onboarding documentation and medical record requests, while ensuring accuracy and attention to detail.
• Serve as the primary point of contact for all patient phone calls, text communications, and scheduling.
• Conduct patient consultations, coordinate treatment logistics, and facilitate post-treatment follow-up.
• Support daily clinic operations by coordinating provider schedules and ensuring a seamless patient experience.

• Achieved the #2 company-wide ranking for overall conversion rate during the first year.
• Hired, trained, and developed a high-performing team of lead generators.
• Improved overall lead generation by 3 hours per lead.
• Increased average lead run rate by 20% during the first year.

• Led multiple underperforming departments, developing teams and implementing strategies that improved performance to #1 in the district.
• Achieved and maintained the #1 Specialty Department in the region among 106 stores.
• Ranked among the top three in the district by generatingover 300 customer credit card applications annually.
• Recieved more than 200 customer recognition comments, ranking #1 in the store for customer satisfaction among more than 100 associates and managers.
• Trained and mentored new associates in customer service, merchandising, and sales techniques.

Additional Coursework:

• Business and Accounting
• Expected transfer to a four-year university: 2027