Vaibhav Malu
Miami Beach
Summary
Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Front Desk
Eurostars Winter Haven
Miami Beach
09.2024 - Current
- Company annual budget $2.7 Million
- Handled all shifts (morning, evening, overnight) and completed daily checklists.
- Proficient in SAP; managed check-ins, check-outs, billing, and reservations.
- Created new and walk-in reservations quickly and accurately.
- Provided personalized guest service and local recommendations.
- Maintained regular guest check-ins to resolve issues and enhance stays.
- Coordinated with housekeeping for early check-ins and room readiness.
- Managed emails and phone inquiries for reception and reservations.
- Delivered detailed shift pass-ons to ensure smooth team communication.
- Acted as shift lead in absence of managers; trusted with operations.
- Assisted with training, schedules, and accounting follow-ups.
- Resolved guest complaints calmly and professionally.
- Kept the front desk clean and organized after every shift.
Front Desk Trainee
W Hotel (Luxury collection by Marriott)
Miami
05.2023 - 06.2024
- Annual budget $15,000,000
- Handled all shifts (morning, evening, overnight) and completed daily checklists.
- Proficient in LIGHTSPEED; managed check-ins, check-outs, billing, and reservations.
- Prompt complain handling & empowering resolution.
- Answering guest calls, inquiries, reservations & personalized experiences.
- Assisting housekeeping; room inspections, ensuring cleanliness standards.
- VIP guests amenity planning.
- Personalized concierge services: birthdays, anniversaries, honeymoon.
- Corporate room tours; Netflix.
Kitchen Trainee
Dolder Grand Hotel
Zurich
05.2022 - 11.2022
- Working in the breakfast, dinner-and banquet kitchen.
- Mise-en-place of cold station, hot station and weekly brunch.
- Working with various exotic fruits, cheese, meats and seafood.
- Working with thermo mix for sauces.
- Preparing: French Au jus, sushi bowls, salad dressings.
- Plating with perfection.
- Maintaining high hygiene standards.
- Organization and management of fridges.
Kitchen Trainee
Asia King Restaurant
Winterthur
04.2021 - 10.2021
- Preparing mise-en-place.
- Responsible for the inventory: ordering products and ingredients.
- Working with the tandoor; preparing fresh Naan dough and cooking breads.
- Rolling fresh Momos (Nepalese dumpling).
- Preparing different curries and operating the wok station.
Room Service Trainee
Savoy Baur En Ville
Zurich
02.2020 - 08.2020
- Taking Orders.
- Preparing tables for guests orders.
- Serving food to in-room diners.
- Setting banquet halls and private meetings.
- Catering food and beverages in events.
- Mise en place of vegetables.
- Preparing appetizers in cold section.
Sales – part time
Osiama Electronics
Kuala Lumpur
10.2016 - 11.2017
- Sales: computers, televisions, music system & others.
- Verification of accounts and balance sheet to avoid errors.
Assembler – part time
My BurgerLab
Kuala Lumpur
06.2015 - 09.2015
- Assembly line.
Education
Bachelor of Arts - Global Business Management
B.H.M.S. Business & Hotel Management School Luzern
Luzern, SwitzerlandHigher Diploma - Hospitality Management
B.H.M.S. Business & Hotel Management School Luzern
Luzern, SwitzerlandDiploma - Hospitality Management
B.H.M.S. Business & Hotel Management School Luzern
Luzern, SwitzerlandCentral Board of Secondary Education – International / O-Levels -
Global Indian International School
Kuala Lumpur, MalaysiaSkills
- Reservation systems
- Guest complaint resolution
- Operational leadership
- Customer service
- Detail orientation
- Time management
- Communication skills
- Conflict resolution
- Team collaboration
- Supervision and leadership
- Problem resolution
- Multitasking Abilities
- Microsoft office
- Interpersonal communication
- Customer relations
- Critical thinking
- Communication
- Attention to detail
References
- Isabel Welter, Head of Internship Department, B.H.M.S. Business Hotel Management School, Switzerland, +41 41 248 70 02, Isabel.welter@bhms.ch
- Arjun Bastakoti, Managing Director, Asia King, Switzerland, +41 763986036, info@asiaking.ch
- Stephan Arnold, Sous chef, Dolder Grand hotel, Switzerland, +41 79 648 07 97
- Kashmira Maneckji, General Manager, W Miami, FL, USA, +1 786 717 3470, kashmira.maneckji@whotels.com
- Maria Ongini, Human Resources Manager, Savoy Baur En Ville, Switzerland, +41 442152770, maria.ongini@savoy-zuerich.ch
- Gabriela Gabrian, General Manager & Front desk Manager, Eurostars Winter Haven, Miami Beach, FL, fom@eurostarswinterhaven.com
Hobbies and Interests
- Reading books
- Guitar
- Hiking, travelling
- All sports
Languages
Mother tongue, Fluent, Fluent, Basic, Basic hospitality knowledge related in speaking
Personal Profile - Objectives
I am a hardworking and dedicated individual with the confidence to think outside the box and overcome challenges. Throughout my journey, I have embraced opportunities to learn from my mistakes and grow as a leader. I’ve always strived to be both a humble leader and a supportive team member. I am currently seeking a full-time position where I can continue to develop my skills. With a deep and growing passion for the hospitality industry, I am committed to achieving my goals with dedication, and perseverance.
Personal Information
Available: Now
Timeline
Front Desk
Eurostars Winter Haven
09.2024 - Current
Front Desk Trainee
W Hotel (Luxury collection by Marriott)
05.2023 - 06.2024
Kitchen Trainee
Dolder Grand Hotel
05.2022 - 11.2022
Kitchen Trainee
Asia King Restaurant
04.2021 - 10.2021
Room Service Trainee
Savoy Baur En Ville
02.2020 - 08.2020
Sales – part time
Osiama Electronics
10.2016 - 11.2017
Assembler – part time
My BurgerLab
06.2015 - 09.2015
Bachelor of Arts - Global Business Management
B.H.M.S. Business & Hotel Management School Luzern
Higher Diploma - Hospitality Management
B.H.M.S. Business & Hotel Management School Luzern
Diploma - Hospitality Management
B.H.M.S. Business & Hotel Management School Luzern
Central Board of Secondary Education – International / O-Levels -
Global Indian International School