Natalie Serna
Winter Springs,FL
Summary
Dynamic professional with extensive experience in front of house operations at Petrified Forest. Proven ability to enhance guest experiences through effective communication and organization. Skilled in managing ticket collection and queue management, while demonstrating strong adaptability and teamwork. Committed to maintaining a welcoming environment and ensuring operational efficiency.
Overview
2
2
years of professional experience
Work History
Front of House
Petrified Forest
Altamonte Springs, FL
10.2025 - 11.2025
- Oversaw front of house operations during showtimes to ensure a seamless experience for audience members.
- Facilitated timing coordination for project milestones.
- Communicated rules and expectations to guests upon arrival.
- Managed ticket collection and assisted patrons in queue management.
Stock
Ross
Oviedo, FL
06.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Dunkin' Donuts
Oviedo, FL
06.2023 - 11.2023
- Managed point-of-sale system to ensure seamless and efficient processing of customer transactions.
- Managed customer interactions to ensure timely responses and effective problem-solving.
- Implemented systematic organization and cleanliness protocols to maintain an inviting workspace.
- Executed thorough cleaning procedures to maintain a hygienic environment.
Education
High School Diploma -
Oviedo High School
Oviedo, FLSkills
Front of house supply stocking
Front of house organization
Front of house help
Front of house management
Timeline
Front of House
Petrified Forest
10.2025 - 11.2025
Stock
Ross
06.2024 - 10.2024
Cashier
Dunkin' Donuts
06.2023 - 11.2023
High School Diploma -
Oviedo High School