Natalie Serrano
Kissimmee,FL
Summary
Proven Customer Service Representative at AmeriHealth Caritas, adept in critical thinking and computer proficiency, excelled in a high-volume, bilingual call center environment. Demonstrated exceptional problem-solving abilities within the three years. As a bilingual representative, I feel satisfied and proud to serve Latinos in the Medicaid community and facilitate their healthcare process. My skills and experience will be valuable to a growing company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AmeriHealth Caritas
01.2023 - Current
Responsible for managing accounting as a bilingual customer service representative for Medicaid members in PA, DE, MI, FL, OH.. I am an independent researcher in the healthcare field. As a heavy flow callcenter, multi-tasking is vital. High stressful situations are manageable because I am collective.
Education
Master of Science - Criminal Justice
University of Central
Orlando08.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
AmeriHealth Caritas
01.2023 - Current
Master of Science - Criminal Justice
University of Central
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