Xavier Serrano

• Patrolled designated areas hourly, monitor containers are locked and are at 35 degrees.

• Controlled access points, verifying identification and issuing passes for vehicles. Work with families

• Log in cases being picked up by funeral directors and vehicles dropping off cases. Send excel reports to command. Maintained detailed logs of security activities and incidents, ensuring accurate record-keeping.

• Elevator inspection - test all buttons on the elevator.

• Sign in and escort contractors through restricted areas. Provided excellent customer service to visitors and staff, addressing inquiries and concerns.

• Respond to security incidents, de-escalating situations and ensuring the safety of personnel and property.

• Set and clear tables, take residents’ dining orders and provide the highest level of customer service.

• Review menus with residents and acquaint new residents with dining at Atria.

• Assist with the preparation, delivery and clean up of daily meals, banquets, and special events.

• Create a strong sense of teamwork with colleagues and positive relationships with residents.

Clean and sanitize carpet, tables, chairs, condiment containers and equipment used in the dining room.

• Maintained cleaning machines and tools and verified excellent condition before using at customer site.

• Used special treatments to remove stains without damaging surfaces.

• Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.

• Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.

• Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.

• Always maintained safe working environment to avoid injury to workers, owners, children, or pets.

• Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.

• Wiped counters and tables to remove dirt and food and maintain clean environment for guests.

• Maintained safe food handling practices to prevent germ spread.

• Scrubbed equipment, tables, and encounters to meet cleanliness standards.

• Restocked napkins, condiments, and utensils at self-service areas during slow periods.

• Interacted effectively with fellow employees to stage food trays for distribution to customers.

• Poured hot beverages and filled soft drink cups to deliver to waiting guests.

• Greeted customers and cultivated positive experiences in line with company standards.

• Swept, vacuumed, and dusted areas periodically to maintain impeccable cleanliness.

• Followed orders of senior leadership with exacting accuracy in moment and without question.

• Drove team success by completing assigned task quickly and accurately.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.