NATALIE SHARPE
North Bergen,NJ
Summary
I have more than 8 years of property management experience and over 10 years of customer service experience. I am fluent in English and Spanish. Operations, marketing, leasing, and customer service are my forte. I have been responsible for staff development and supervision, resident relations; full lease administration; guaranteeing that work orders were completed; lease renewals; property tours; distribution of physical marketing items; overseeing curb appeal; and tending to the needs of residents. I have proven success in sales and helped to maintain occupancy in the high- 90% range for each of my properties. Earlier in my career, I worked in the hotel industry for over 14 years.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Administrator
MASTERMIND LTD
04.2023 - Current
- Administer operations, managing more than 50 tenants across 93 commercial properties
- Met 2023 revenue goal of $14 million
- Collected $300,000 in long overdue delinquency
- Proactive weekly property inspections
- Corrected numerous building violations and resolved multiple lawsuits
- Property Management Reporting & Delinquency Reporting 30/60/90
- Cash Batch Analysis Security Updates
- Biyearly & Quarterly Property Taxes entered for tenant charges for review & approval by CFO
- Lease & rental schedule auditing
- A/R & collection calls
- Work order coordination
- Maintain direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
Property Manager
ATLANTIC REALTY GROUP
07.2019 - 02.2023
- Responsible for employee administration, including performance measurement, salary reviews, setting goals and motivating team to meet goals
- Processed rent payments and security deposits
- Conduct regular property inspections, institute preventative maintenance program and capital improvement plans
- Prepare reports for the building owners
- Monitor and enforce the terms of all lease agreements, including billing and collection of rents
- Coordinate lease administration including lease notification and resident retention
- Work closely with maintenance supervisor to ensure customer service and coordinate with maintenance staff to minimize vacancy loss through quick apartment turn around.
Assistant Property Manager/Leasing Specialist
WOODMONT PROPERTIES
01.2018 - 04.2018
- Coordinated rent collection/arrears and eviction procedures
- Requisitioning of Housing Assistance Payments
- Conducted regular property inspections, instituted preventative maintenance programs and capital improvement plans
- Managed resident relations by checking in on tenants quarterlyPrepared Monthly financial reporting
- Processed rent payments and security deposits.
Leasing Specialist
ROSELAND RESIDENTIAL, A MACK-CALI COMPANY
08.2015 - 01.2018
- I began with Roseland on a brand-new lease-up property, Crossing Apartments
- The lease-up began in August 2015 and was completed by March 2016
- I then moved to two other properties, RiverParc and Rivers Edge, which totaled over 500 units
- Conducted property showings to future residents while maintaining tenant relations
- Screened applicants by verifying financial qualifications, employment, credit worthiness and rental references
- Prepared new lease agreements and renewal agreements
- Prepared weekly leasing reports
- Assisted the Property Manager with optimal pricing, new resident promotions and lease term strategy
- Inspected units upon move in and move out
- Maintained administrative efficiency and accuracy regarding leases and resident accounts.
Group Sales Coordinator/Reservations Coordinator
JW MARRIOT ESSEX HOUSE
09.2007 - 07.2015
- Built relationships with customers to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relations
- Resolved discrepancies with high-profile clients to maintain relationships and decrease client turn-over
- Developed negotiation skills through up selling and rate bargaining
- Entering FIT, loading rates, post no show and late cancellation charges in the systems
- Maintain full knowledge of all room types, food/beverage outlets and banquet/catering facilities
- Prepare production reports to the Director.
Education
Hotel and Restaurant Management -
Catherine Gibbs
New York, NYBusiness Administration and Management -
Hudson County Community College
Jersey City, NJ05.2026
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Outlook
- Yardi
- Appfolio
- Property Management
- Marketing and Promotion
- Fair Housing Laws Knowledge
- Commercial Property Administration
Certification
- New Jersey Real-estate License
- New Jersey Life Insurance Agent
- New Jersey Notary
Accomplishments
- Roseland Circle of Excellence Award
- Life Insurance District Leader
Timeline
Property Administrator
MASTERMIND LTD
04.2023 - Current
Property Manager
ATLANTIC REALTY GROUP
07.2019 - 02.2023
Assistant Property Manager/Leasing Specialist
WOODMONT PROPERTIES
01.2018 - 04.2018
Leasing Specialist
ROSELAND RESIDENTIAL, A MACK-CALI COMPANY
08.2015 - 01.2018
Group Sales Coordinator/Reservations Coordinator
JW MARRIOT ESSEX HOUSE
09.2007 - 07.2015
Hotel and Restaurant Management -
Catherine Gibbs
Business Administration and Management -
Hudson County Community College
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