Natalie Sillman
Lansing,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Server
Draft House
03.2018 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Production Management Intern
UFP Industries
05.2023 - 07.2023
- Supervised six management staff members and gained insight into the execution of daily tasks
- Organizing and systemizing documents
- Daily inventory updates across various departments
- Instructed employees on appropriate safety procedures.
- Labeling inventory in various stages of operations processes
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Analyzed production data and prepared reports for senior management.
Shift Manager
Shaggies Ice Cream
05.2016 - 09.2017
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Bachelor of Arts - Business Administration And Management
Davenport University
Lansing, MI08.2023
Skills
- Project Management
- Operations Management
- Database Management
- Supply Coordination
Timeline
Production Management Intern
UFP Industries
05.2023 - 07.2023
Server
Draft House
03.2018 - Current
Shift Manager
Shaggies Ice Cream
05.2016 - 09.2017
Bachelor of Arts - Business Administration And Management
Davenport University
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