Rebecca DeBruin-Crisco
Berlin,WI
Summary
Organized Administrative Director with background in refining, developing and implementing services and programs for improving operations. Adept at hiring, mentoring and training new employees and drafting budgets. Professional and resourceful with outstanding communication and presentation abilities.
Overview
17
17
years of professional experience
Work History
Server
Mulligans Irish Pub And Grill
Franklin, Wisconsin
09.2018 - Current
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Server
Final Approach
11.2017 - 04.2019
- Full time, Casual/informal eatery and bar, Dining room and cocktail serving, Opened and closed front-of-house
Training Specialist – Upper Midwest Territory
American Red Cross
10.2014 - 12.2015
- Directly supervised PHSS (Preparedness, Health & Safety Services) staff instructors in 6 states, Supported Territory Service Delivery Manager on productivity and efficiency-related goals, Managed multiple projects and customer relationships, Developed training models and provide ongoing curriculum support for large accounts, Provide support to Service Delivery Manager and senior leadership to pilot national partnership/revenue share business model for Strategic Partner program, Supported territory sales team by serving as a resource for contracted providers, Ensured client retention through excellent customer service, Payroll, expense tracking, and other administrative tasks related to employee management
Training Specialist – Eastern Wisconsin
American Red Cross
06.2013 - 10.2014
- Directly supervised PHSS paid and volunteer instructors in Eastern Wisconsin, Managed multiple projects and customer relationships, Worked closely with Service Delivery and Licensed Training Provider Managers to develop a model and processes for large LTP clients, Coordinated QA process for paid instructors, Supported Eastern WI sales team as a resource for contracted providers, Ensured client retention through excellent customer service, Payroll and other administrative tasks related to employee management
PHSS Instructor
American Red Cross
12.2012 - 06.2013
- Instructed preparedness, health and safety courses for community and workplace customers
Administrative Support – Western WI
American Red Cross
03.2011 - 11.2012
- Supported Territory Service Delivery Manager to develop and implement administrative processes, Provided support for territory team through transition to national process model, Processed paperwork for all courses delivered, Assisted with invoicing and accounting issues, Prepared paperwork and contracts for workplace clients, Coordinated multiple and diverse projects, Supervised interns and volunteers, Provided process support to contracted instructors
Caregiver
Integrity Residential Services
09.2009 - 09.2012
- Provided care and assistance to individuals with special needs in the home and community, Part-time position
Assistant Manager
DeRosa Corporation
06.2008 - 07.2009
- Worked alongside general manager to ensure successful daily restaurant operation, Supervised 20-30 hourly employees, Conducted basic administrative and accounting functions including employee scheduling, invoice reconciliation, general budgeting, organizing and upkeep of employee documents, etc.
Administrative Food Service Monitor
HeartLove Place
04.2007 - 10.2007
- Developed and managed administrative processes and program procedures for a USDA –funded program to provide service to summer food service sites in the Milwaukee area, Recruited and on boarded all accounts, Developed service delivery processes to meet USDA guidelines, ensuring ongoing funding and efficient operation, Developed and managed site auditing program following USDA guidelines, Monitored and audited food service sites, Directly supervised auditing staff, Assisted with logistics and menu planning
Education
University of Wisconsin
06.2000
Milwaukee Area Technical College
08.1998
Whitefish Bay High School
01.1996
Skills
- Training and development
- Project management
- Customer service
- Administrative tasks
- Employee management
- Caregiving
- Restaurant operations
- Supervision
- Budgeting
- Menu planning
- Auditing
- Logistics
- Food safety understanding
- Positive and professional
- Project development
- New program development
- Project Management
- Program Management
- Leadership training
- Presentation
References
- Shawn Bernhardt, 414-335-3694
- Tiffany Schaefer, 414-429-1679
- Matthew Sharon, 414-399-9273
- Kevin Grondahl, 920-427-9065
Projects
Served on American Red Cross national committees to define processes for: - Workplace customer courses – administrative processes and general guidelines for service delivery - Community courses– administrative processes and general guidelines for service delivery - Strategic Partnership/Revenue Share guidelines for service delivery - on boarding of partner groups, administrative and general processes for internal field staff working with Strategic Partners, general guidelines - Instructor Scheduling guidelines for use of ‘When to Work’ scheduling software (for internal staff and external contractors) - Instructor In-Service Training (for quality control) - Developed and coordinated two American Red Cross national-level WebEx projects– 2015 - Integrity Leadership Training – 2013 - Certified Instructor (American Red Cross) for First Aid/CPR/AED, Bloodborne Pathogens, Babysitter’s Training, CPR/AED for the Professional Rescuer/Healthcare Provider, BLS (Basic Life Support) - Health and Safety Volunteer Coordinator –American Red Cross Badger Chapter (volunteer role)– 2010-2011 - Red Cross Volunteer - Hurricane Katrina, Kenner LA – 2005 - Disaster Action Team (DAT) Volunteer Member – Madison, WI- 2009-2012
Timeline
Server
Mulligans Irish Pub And Grill
09.2018 - Current
Server
Final Approach
11.2017 - 04.2019
Training Specialist – Upper Midwest Territory
American Red Cross
10.2014 - 12.2015
Training Specialist – Eastern Wisconsin
American Red Cross
06.2013 - 10.2014
PHSS Instructor
American Red Cross
12.2012 - 06.2013
Administrative Support – Western WI
American Red Cross
03.2011 - 11.2012
Caregiver
Integrity Residential Services
09.2009 - 09.2012
Assistant Manager
DeRosa Corporation
06.2008 - 07.2009
Administrative Food Service Monitor
HeartLove Place
04.2007 - 10.2007
University of Wisconsin
Milwaukee Area Technical College
Whitefish Bay High School