Alexandria Heffle
Tonawanda,NY
Summary
Proven HR Specialist and Server with a track record of enhancing team productivity and customer satisfaction. Expert in hospitality service, adept at HR policies development, and known for exceptional customer service. Elevated guest experiences and employee training standards, showcasing strong time management and memory retention skills.
Overview
8
8
years of professional experience
Work History
Server
Allen Burger Venture
08.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Human Resources Specialist
US Army National Guard
02.2021 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
Server
Liberty Hound
04.2017 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Cognitive Science
University At Buffalo
Buffalo, NY05-2024
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- HR policies development
- Training development
- Time management
Timeline
Server
Allen Burger Venture
08.2024 - Current
Human Resources Specialist
US Army National Guard
02.2021 - Current
Server
Liberty Hound
04.2017 - 08.2024
Bachelor of Arts - Cognitive Science
University At Buffalo