Summary
Work History
Education
Skills
Timeline
Generic

Natalie Simkins

Logan,UT

Summary

Dynamic professional with a proven track record in customer service and problem resolution, honed at JCPenney. Excelled in high-stress situations, enhancing customer loyalty through empathetic complaint handling and critical thinking. Skilled in data entry and relationship building, contributing to team success and operational efficiency.

Work History

Customer Service Representative

JCPenney
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Stock Associate

Toys"R"Us
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Uber Eats Driver

Uber Eats
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Education

Bachelor Of Science In Nursing - Nursing Education

Hartnell College
Salinas, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Product knowledge

Timeline

Customer Service Representative

JCPenney

Stock Associate

Toys"R"Us

Uber Eats Driver

Uber Eats

Bachelor Of Science In Nursing - Nursing Education

Hartnell College

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Natalie Simkins