Natalie Sims
Jacksonville,FL
Summary
Dynamic professional with a proven track record as a Box Office Manager at The Florida Orchestra, enhancing customer service and operational efficiency. Skilled in volunteer coordination and relationship building, I excel in problem-solving and conflict resolution, ensuring seamless event experiences while fostering a supportive team environment. Quick learner dedicated to achieving excellence.
Overview
24
24
years of professional experience
Work History
Volunteer Coordinator
Artist Connection Theatre
07.2022 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Rater
RaterLabs
08.2017 - 03.2024
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
- Developed strong analytical skills by evaluating content according to established criteria and metrics.
- Completed required training modules promptly, ensuring up-to-date knowledge of project requirements.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
Box Office Manager
The Florida Orchestra
07.2003 - 12.2007
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Leveraged technology advancements to improve the overall customer experience in purchasing tickets and attending events.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using ticketing software to extract data for email blasts and mailing lists.
- Collaborated with event organizers to ensure successful coordination of ticket sales and venue logistics.
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
- Streamlined communication between different departments within the organization leading to improved operational efficiency during peak periods such as holidays or popular show seasons.
- Oversaw recruitment hiring processes including interviewing potential candidates evaluating their qualifications before selecting suitable individuals join our team members achieve success together.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
House Manager
Jacksonville Symphony Orchestra
10.2001 - 07.2003
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Enhanced patron experience through excellent customer service and timely resolution of issues or concerns.
- Managed volunteer schedules, ensuring adequate coverage for all activities while minimizing conflicts or gaps in service.
Education
High School Diploma -
Gaither High School
Tampa, FLSkills
- Volunteer coordination
- Interpersonal communication skills
- Volunteer recruitment
- Relationship building
- Customer service
- Box office operations
- Dependability
- Quick learner
- Conflict resolution
- Problem Solving
- Guest relations
- Phone etiquette
Timeline
Volunteer Coordinator
Artist Connection Theatre
07.2022 - Current
Rater
RaterLabs
08.2017 - 03.2024
Box Office Manager
The Florida Orchestra
07.2003 - 12.2007
House Manager
Jacksonville Symphony Orchestra
10.2001 - 07.2003
High School Diploma -
Gaither High School
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