Natalie Smith
College Station,TX
Summary
Dedicated and dependable service professional with hands-on experience as a waitress, barista, and server. I thrive in fast-paced environments by staying organized, calm, and attentive to guests’ needs. I take pride in providing friendly, efficient service, supporting my team, and contributing to a positive work environment where customers feel valued and operations run smoothly.
Overview
3
3
years of professional experience
Work History
Waitress
Maria Mia TexMex
College Station, TX
08.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to maintain seamless service flow during peak hours.
- Assisted in training new team members on menu items and service standards.
- Handled cash transactions accurately, maintaining integrity of cash register operations.
- Resolved customer complaints swiftly, enhancing overall dining experience and satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Ice Cream Server
Baskin Robins
06.2023 - 10.2024
- Provided exceptional customer service while serving ice cream and managing orders.
- Maintained cleanliness and organization of serving area to ensure compliance with health standards.
- Operated cash register efficiently, handling accurate transactions and balancing cash drawers.
- Assisted in training new staff on product offerings and effective service techniques.
- Recommended products based on customer preferences, enhancing sales through personalized interactions.
- Monitored inventory levels, assisting in restocking supplies to maintain operational efficiency.
- Assisted in planning and executing promotional events, attracting new customers.
- Kept freezer and storage areas organized, optimizing workflow and reducing preparation time.
Barista
Marty B’s Coffee Co.
Bartonville, Tx
10.2023 - 08.2024
- Prepared high-quality espresso beverages using manual and automatic equipment
- Maintained cleanliness and organization of workstations and customer areas
- Provided excellent customer service by taking orders and addressing inquiries
- Assisted in inventory management by restocking supplies as needed
- Collaborated with team members to ensure efficient workflow during peak hours
- Handled cash transactions accurately and efficiently at the register
- Followed safety and sanitation protocols to ensure a safe environment for staff and customers
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
Harvest Christian Academy
Lantana, TxSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Time management
Timeline
Waitress
Maria Mia TexMex
08.2025 - Current
Barista
Marty B’s Coffee Co.
10.2023 - 08.2024
Ice Cream Server
Baskin Robins
06.2023 - 10.2024
High School Diploma -
Harvest Christian Academy