NATALIE SMITH
Jacksonville,FL
Summary
An experienced shipping manager and inventory specialist with more than 10 years of success in warehouse operations, inventory control, logistics coordination, customer service, and team leadership. Proven ability to manage shipping schedules, maintain inventory accuracy, coordinate special orders, and ensure efficient daily operations. Capable of performing physically demanding tasks, including lifting, moving, and handling materials weighing 50+ pounds. Recognized for strong problem-solving abilities, attention to detail, and commitment to delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Shipping Manager / Inventory Assistant
Gattle's
Naples, FL
09.2016 - 09.2026
- Manage daily shipping operations to ensure timely and accurate product delivery.
- Oversee inventory levels and conduct inventory tracking to maintain stock accuracy.
- Coordinate customer special orders and provide clear updates on order status.
- Package products for shipment and prepare products for safe delivery.
- Process and facilitate shipping claims through resolution.
- Assist customers in selecting products that meet their needs and preferences.
- Coordinate annual company sales events, including setup and operational support.
- Maintain warehouse organization, cleanliness, and safety standards.
- Handle bank deposits, deliveries, product transfers, and company errands as needed.
- Order and maintain shipping supplies to support operational readiness.
Assistant Manager
Torrid
Naples, FL
06.2015 - 10.2016
- Supported daily store operations while ensuring compliance with company policies and procedures.
- Assisted in supervising, training, and developing a team of 10+ employees.
- Coordinated merchandising displays to support sales goals and brand standards.
- Opened and closed the store while maintaining operational excellence.
- Monitored inventory levels and assisted with loss prevention efforts.
- Communicated with corporate leadership regarding sales, inventory, productivity, and staffing needs.
To-Go Specialist / Hostess / Server
Olive Garden
Naples, FL
06.2013 - 10.2016
- Managed guest reservations, waitlists, seating, and customer greetings.
- Processed take-out orders, including order entry, payment processing, and packaging.
- Coordinated with kitchen and service teams to ensure accurate and timely order fulfillment.
- Assisted with food preparation, plating, station support, and side work.
- Performed end-of-shift cash handling and server checkout procedures.
- Maintained cleanliness and organization throughout the restaurant.
Education
High School Diploma - undefined
Naples High School
Naples, FLFlorida South Western State College
Fort Myers, FLSkills
- Inventory Management
- Shipping & Receiving
- World Ship & Shopify Specialization
- Warehouse Operations
- Customer Service
- Team Leadership
- Loss Prevention
- POS Systems
- Order Fulfillment
- Vendor Coordination
- Time Management
- Problem Solving
- Communication
- Adaptability & Organization
ADDITIONAL EXPERIENCE
Prior warehouse and retail experience with Costco Wholesale and Sam's Club.
Timeline
Shipping Manager / Inventory Assistant
Gattle's
09.2016 - 09.2026
Assistant Manager
Torrid
06.2015 - 10.2016
To-Go Specialist / Hostess / Server
Olive Garden
06.2013 - 10.2016
High School Diploma - undefined
Naples High School
Florida South Western State College