NATALIE SMITH HAMLIN
Seattle,WA
Summary
Approachable efficient professional dedicated to delivering exceptional service and maximizing customer satisfaction. Well-versed in private and commercial aviation standards with strong ability to retain product and service, ensuring effective issue resolution. Skilled at driving sales growth while addressing diverse customer needs with skillfulness and care. Experienced in coordinating corporate and customer-focused events, managing logistics, and ensuring smooth execution to enhance brand reputation and client engagement. Recognized for a positive attitude, integrity, and consistent motivation to exceed expectations.
Overview
15
15
years of professional experience
Work History
Owner Service
NETJETS BERKSHIRE HATHAWAY
10.2021 - Current
- Responsible for service and account issues at Boeing Field FBO for private airline
- Oversee many corporate accounts in a live airport environment
- Provide exceptional customer experience for C level and high net worth individuals
- Cultivating client relationships and development.
Brand Marketing Lounge
ALASKA AIRLINES
07.2014 - 10.2021
- Process and maintain clientele in a VIP environment
- Membership sales and renewals for global alliance partnership
- Support local events through vender introduction
- Maintain travel accommodations and guest experience
Communication Manager
WILDLAND ADVENTURES
08.2007 - 06.2008
- Responsible for internal client communication, marketing brochures and distribution
- Promotion of company at event shows for global luxury eco-tourism excursions
- Documented National Geographic acclaimed ratings and related accolades
Supervisor Communications
ALASKA AIRLINES
01.2005 - 03.2006
- Developed innovative training methods used for maintaining company standards
- Accountable for teaching government regulated mandates and airline agreements
- Leverage expertise to devise and actualize corporate communication plans
- Design and implement Customer Service policy and procedure for award winning airline
Passenger Service Supervisor
ALASKA AIRLINES
04.2001 - 01.2005
- Developed and documented government mandated service procedures
- Negotiated international memorandums with Canadian and Mexican governments
- Mitigated international fines imposed to the airline
- Responsible to create, document and implement policy and procedure for corporate
- Link between various work groups in Marketing, Legal and Operations.
Lead Supervisor and Special Service Representative
BRITISH AIRWAYS
02.1996 - 10.1999
- Delegate duties and responsibilities for international airline ticket counter
- Manage projects and evaluate performance and training of staff
- Handled escalated customer concerns, issues and requirements for immediate rectification
Education
Bachelor of Arts - Communications
The Evergreen State College
Life Coach, Certification - undefined
Integrative Wellness Academy
Skills
- Account management
- Membership sales and renewals
- Verbal and written communication
- Supervisor of customer experience
- Corporate and customer events
- Upselling products and services
- Expert identity to customer needs
- Teamwork and collaboration
- Cultural awareness and sensitivity
- Upbeat and positive personality
Volunteer Experience
- McCleary Wildlife Refuge Center
- Seattle United Select Soccer Manager
- Green Team at Alaska Airlines
- University Cooperative Auction Chairperson
Timeline
Owner Service
NETJETS BERKSHIRE HATHAWAY
10.2021 - Current
Brand Marketing Lounge
ALASKA AIRLINES
07.2014 - 10.2021
Communication Manager
WILDLAND ADVENTURES
08.2007 - 06.2008
Supervisor Communications
ALASKA AIRLINES
01.2005 - 03.2006
Passenger Service Supervisor
ALASKA AIRLINES
04.2001 - 01.2005
Lead Supervisor and Special Service Representative
BRITISH AIRWAYS
02.1996 - 10.1999
Bachelor of Arts - Communications
The Evergreen State College
Life Coach, Certification - undefined
Integrative Wellness Academy