Natalie Soto
Santa Ana,California
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals. I have also gained years of experience in Customer Service, the Food Industry, General Management, Human Resources, and Law Enforcement.
Overview
8
8
years of professional experience
Work History
Custody Officer
Costa Mesa Police Department
Costa Mesa, California
08.2024 - Current
- Conducted daily security checks of the facility and ensured that all inmates were accounted for.
- Developed written reports and maintained accurate records regarding inmate activities, incidents, and disciplinary actions.
- Adhered to all safety guidelines when transporting prisoners outside of the facility's premises.
- Performed searches of inmates, their cells, and their property to ensure compliance with safety regulations.
- Monitored inmate behavior to ensure a safe environment for the inmate, staff members, as well as other inmates.
- Escorted individuals through secure areas while providing protection against escape attempts or assaults.
Police Aide
Costa Mesa Police Department
Costa Mesa, California
10.2022 - 08.2024
- Assisted in processing vehicle impounds for traffic and patrol officers.
- Conducted community outreach activities such as Walk to School, Coffee with a Cop, National Night Out, and Open House of the PD.
- Responded to non-emergency calls from citizens in need of assistance.
- Assisted with traffic stops, vehicle searches, and arrests when appropriate.
- Created detailed reports on daily activities for review by supervisors.
- Prepared and issued parking citations to vehicles parked illegally.
General Manager
Nekter Juice Bar
Costa Mesa, California
08.2021 - 10.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant Manager
Nekter Juice Bar
Costa Mesa, California
05.2021 - 07.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
ShiftLead
Nekter Juice Bar
Costa Mesa, California
11.2017 - 04.2021
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
Cashier and crew member
McDonald’s
Santa Ana, California
06.2016 - 10.2017
- Operated cash register efficiently and accurately, processed payments by cash, credit card, or gift card.
- Issued receipts, refunds, credits, or change due to customers.
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Education
B.A. Degree - Criminal Justice
California State University of Fullerton
06-2022
A.S. Degree - Liberal Arts
Santa Ana College
05-2020
High School -
Segerstrom High School
06-2017
Skills
- Verbal Communication
- Legal Compliance
- Inmate observation
- Defensive techniques
- De-Escalation Techniques
- Body and cell searches
- Inmate escorting
References
- Jolina Smet, General Manager, (949) 500-0038
- Riley Brandy, District Manager, (848) 226-7548
- Jose Torres, Police Officer, (714) 742-0936
- Josephina Gutierrez, Community Service Specialist, (714) 465-6579
Languages
- English, Native
- Spanish, Fluent
Accomplishments
- Seal of Biliteracy in Spanish
Timeline
Custody Officer
Costa Mesa Police Department
08.2024 - Current
Police Aide
Costa Mesa Police Department
10.2022 - 08.2024
General Manager
Nekter Juice Bar
08.2021 - 10.2022
Assistant Manager
Nekter Juice Bar
05.2021 - 07.2021
ShiftLead
Nekter Juice Bar
11.2017 - 04.2021
Cashier and crew member
McDonald’s
06.2016 - 10.2017
B.A. Degree - Criminal Justice
California State University of Fullerton
A.S. Degree - Liberal Arts
Santa Ana College
High School -
Segerstrom High School
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