Natalie Springer
Florida City,USA
Summary
Experienced in organizing and managing volunteer activities for community initiatives, utilizing strong interpersonal skills and organizational abilities for effective program execution. Possesses extensive knowledge of volunteer recruitment, training, and retention strategies, resulting in a robust volunteer base.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Upper Keys Volunteer Coordinator
Mote Marine Laboratory & Aquarium
01.2024 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Fostered partnerships with local organizations, expanding volunteer opportunities and community impact.
Assistant Marine Biologist Internship
Shark & Marine Research Institute
09.2023 - 12.2023
- Assisting the Marine Biologist with Research efforts on local wildlife
- Working with High School Students
- Assisting the boat crew
- Public speaking on the Research being collected on each boat trip
- Educating the public on Fin difficulty of local sharks
- Planning educational activities for volunteers
Divemaster/Office Staff
Sea Dwellers Dive Center
07.2022 - 09.2023
- Scheduling guests for diving and snorkeling trips
- Providing customer service
- Answering phone calls and reply to guest requests and questions through email
- Management of Social Media Accounts
- Promoting upcoming events
- Teach divers and snorkeling about ocean conservation
- Dive Leader
- Assisting in Scuba Courses
- Performing all deckhand duties
- Knowledge in Air Compressor
- Filling scuba tanks
PBX Operator/Front Desk Agent
Postcard Inn
02.2021 - 12.2022
- Checking Guests in and out of rooms
- Housekeeping calls
- Working with radios
- Taking credit card information and Authorizations
- Guest Services
- Writing emails
- Answer phone calls
- Rooms sales and upgrades
On-board mate
John Pennekamp Coral Reef State Park
04.2018 - 03.2020
- For snorkeling trips, responsible for customer safety, reef education, & assisting the Captain
- Public speaking
- Working with children
- Providing knowledge on local marine life
Reservations Agent
The ISLANDER RESORT
10.2018 - 09.2019
- Booked guest reservations
- Answers front desk phones
- Replying to customers inquiries
- Organizing files
- Sales
- Cleaning front desk area
Dive Master and Front Desk Associate
Conch Republic Divers
08.2017 - 08.2018
- On-board mate, responsible for diver safety, reef education, & assisting the Captain
- Guiding dives
- Answering Phones
- Replying to customer inquiries
- Scheduling divers
- Stocking gear, filling air tanks
- Making Phone Calls
- Updating Accounts
Front Desk
LA Fitness
09.2016 - 05.2017
- Morning opening of gym
- Making Appointments
- Scheduling Visitors for Classes
- Answering front desk phones
- Cleaning bathrooms and front desk area
- Making Phone Calls
- Sales
- Updating Accounts
Animal & Habitat Specialist
Carnegie Science Center
04.2014 - 03.2016
- Providing daily care for multiple fish, reptiles, insects, and small mammals on display
- Feeding, health maintenance, habitat care including water testing
- Presenting animals to the visitors
- Educating visitors about the animals
Sports Works Presenter
Carnegie Science Center
10.2013 - 03.2016
- Educate visitors about the science behind each exhibit
- Assist visitors in using each exhibit
- Lots of hands-on experience working with individuals and groups of children and adults
Education
High School Diploma -
City Charter High School
Pittsburgh, PA06-2014
Skills
- Volunteer Coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone Etiquette
- Volunteer tasking
- Work Scheduling
- Community Engagement
- Relationship Building
- Schedule Management
- Event Planning
- Networking
- Community Outreach
- Program Oversight
- Presentation Development
Accomplishments
- Dive Master Certified
- Deck Hand/ First Mate Duties
- Experience with Air Compressors /Tank filling
- Knowledge of Word/Exel/PowerPoint/ Outlook
Certification
Dive Master Certification
Timeline
Upper Keys Volunteer Coordinator
Mote Marine Laboratory & Aquarium
01.2024 - Current
Assistant Marine Biologist Internship
Shark & Marine Research Institute
09.2023 - 12.2023
Divemaster/Office Staff
Sea Dwellers Dive Center
07.2022 - 09.2023
PBX Operator/Front Desk Agent
Postcard Inn
02.2021 - 12.2022
Reservations Agent
The ISLANDER RESORT
10.2018 - 09.2019
On-board mate
John Pennekamp Coral Reef State Park
04.2018 - 03.2020
Dive Master and Front Desk Associate
Conch Republic Divers
08.2017 - 08.2018
Front Desk
LA Fitness
09.2016 - 05.2017
Animal & Habitat Specialist
Carnegie Science Center
04.2014 - 03.2016
Sports Works Presenter
Carnegie Science Center
10.2013 - 03.2016
Dive Master Certification
High School Diploma -
City Charter High School
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