Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Natalie Springfield

St Louis,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Deer Valley
04.2013
  • Offered support to client mental and emotional needs to enhance physical outcomes and overall happiness
  • Developed rapport to create safe and trusting environment for care
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers, and care for incontinence
  • Surprised daily activities and provided assistance when needed.

Patient Care Advocate (Email)

Express Scripts Holding Company
06.2019 - Current
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Liaised between hospital departments to facilitate effective communication
  • Resolved problems with areas such as communication and billing that could negatively impact services
  • Performed as subject matter expert for case management process
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Maintained confidentiality of patient data condition at all times to safeguard health information
  • Resolved problems with communication and billing to foster seamless services.

Wingate Inn
04.2010 - 01.2012
  • Trained new staff on correct procedures, compliance and requirements and performance strategies
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Planned coverage needs and organized services to support incoming special events
  • Kept accounts in balance and ran daily reports to verify totals
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Balanced hotel accounts accounts at end of day
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.

Education

Associates in Hospitality Hotel Management -

Saint Louis Community College Forest Park
St. Louis, MO

GED -

Metropolitan Educational Center
Wellston, MO
01.2003

Normandy Sr High
Wellston, MO
01.1995

Skills

  • Claims Processing
  • Scheduling
  • Quality Assurance
  • State Regulation Knowledge
  • Multitasking Ability
  • Strategic Planning
  • First aid and Safety
  • Organizational skills
  • Decision making
  • Care Planning
  • Documentation
  • Proficient in Micro Soft Office
  • 60wpm typing speed
  • Multi-line phone proficiency
  • Software Proficiency
  • Remote Office Availability
  • Excellent Communication

Timeline

Patient Care Advocate (Email)

Express Scripts Holding Company
06.2019 - Current

Deer Valley
04.2013

Wingate Inn
04.2010 - 01.2012

Associates in Hospitality Hotel Management -

Saint Louis Community College Forest Park

GED -

Metropolitan Educational Center

Normandy Sr High

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Natalie Springfield