Natalie Springfield
St Louis,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Deer Valley
04.2013
- Offered support to client mental and emotional needs to enhance physical outcomes and overall happiness
- Developed rapport to create safe and trusting environment for care
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers, and care for incontinence
- Surprised daily activities and provided assistance when needed.
Patient Care Advocate (Email)
Express Scripts Holding Company
06.2019 - Current
- Worked to improve and enhance patient lives through effective and compassionate care
- Liaised between hospital departments to facilitate effective communication
- Resolved problems with areas such as communication and billing that could negatively impact services
- Performed as subject matter expert for case management process
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas
- Maintained confidentiality of patient data condition at all times to safeguard health information
- Resolved problems with communication and billing to foster seamless services.
Wingate Inn
04.2010 - 01.2012
- Trained new staff on correct procedures, compliance and requirements and performance strategies
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Planned coverage needs and organized services to support incoming special events
- Kept accounts in balance and ran daily reports to verify totals
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Balanced hotel accounts accounts at end of day
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Education
Associates in Hospitality Hotel Management -
Saint Louis Community College Forest Park
St. Louis, MOGED -
Metropolitan Educational Center
Wellston, MO01.2003
Normandy Sr High
Wellston, MO01.1995
Skills
- Claims Processing
- Scheduling
- Quality Assurance
- State Regulation Knowledge
- Multitasking Ability
- Strategic Planning
- First aid and Safety
- Organizational skills
- Decision making
- Care Planning
- Documentation
- Proficient in Micro Soft Office
- 60wpm typing speed
- Multi-line phone proficiency
- Software Proficiency
- Remote Office Availability
- Excellent Communication
Timeline
Patient Care Advocate (Email)
Express Scripts Holding Company
06.2019 - Current
Deer Valley
04.2013
Wingate Inn
04.2010 - 01.2012
Associates in Hospitality Hotel Management -
Saint Louis Community College Forest Park
GED -
Metropolitan Educational Center
Normandy Sr High