Robert J Morel
Denton,TX
Summary
3 years experience as an auto warranty claims adjudicator. Mechanic with 33 years of extensive hands-on experience in engine repairs and parts replacement, ASE certified in steering and suspension and a Hunter Master Alignment Technician Skilled Claims Adjudicator with comprehensive experience in analyzing and processing insurance claims. Strengths include knowledge of insurance policies, ability to interpret contracts and excellent negotiation skills. Has successfully streamlined claim processes and improved efficiency in previous roles. Known for critical thinking capabilities and strong decision-making skills in high-pressure situations.
Overview
35
35
years of professional experience
Work History
National Auto Care
Westerville, OH
05.2023 - 12.2024
- Answer Incoming Calls from repair facilities and contract holders
- Create and document claim data using standard adjudication practices
- Verify contract coverage and evaluate claim eligibility
- Assess claim for inspection review based on program guidelines
- Verified labor and parts per factory time/pricing guide or Alldata where applicable
- Adjudicated time for overlapping labor
- Verified parts warranty or factory warranty was not applicable
- Researched parts cost and if applicable negotiated for best cost option
- Reviewed ship In or apply to option to advisors or contract holders
- Requested documentation to determine if repairs were pre existing
- Performed call to contract holders to determine if repair was a pre existing concern prior to the sale of the vehicle
Caregard Warranty Services (Contract)
Grapevine, TX
05.2021 - 04.2023
- Answer incoming call and email from repair facilities
- Create and document claim data using standard adjudication practices
- Verify contract coverage and evaluate claim eligibility
- Assess claim for inspection review based on program guidelines
- Verified labor and parts per factory time/pricing guide or Alldata where applicable
- Adjudicated time for overlapping labor
- Verified parts warranty or factory warranty was not applicable
Lead Used Car Technician
Bill Utter Ford
Denton, TX
03.2017 - 05.2021
- Lead Used Car Technician
- Line Tech on weekends
- Diagnose issues using pinpoint tests
- Advanced alignments and repairs
- Electrical
- Brakes
- Reprogramming
- Warranty work
Sam Pack 5 Star Ford
Lewisville, TX
02.2016 - 03.2017
- Advances alignment and repair
- Electrical
- Brakes
- Diagnostics
- Reprogramming of modules
Nissan of McKinney
Mckinney, TX
10.2015 - 02.2016
- Replaced 8 transmissions
- Diagnosis and repair
- Reprogramming of transmission, EMC, BCM and Keys
- Steering and suspension
- Brake repair
- HVAC
Firestone
McKinney, TX
06.1990 - 10.2015
- Advanced alignments and diagnosis of suspension
- Worked on wide variety of vehicles
- Repaired and replaced radiators and water pumps
- Repaired and replaced belts, hoses and steering systems
- Communicated with customers regarding vehicle issues and potential repairs
- Removed and replaced tires, shocks struts and brakes
Education
Associates -
TSTI
Waco, TX01.1990
Skills
- Processes, General, and Powertrain claims
- Suspension and alignment
- Brake system expertise
- Preventive maintenance
- Diagnosis and repair
- Superior customer service
- Clean driving record
- Team player
- Electrical systems
- Handles high call volume
- Claims processing
- Claims processing documentation
- Data verification
- Investigative skills
- Liability and coverage
References
- Gerry Cunningham, Master Technician at Firestone, 27, 214-779-7618
- Sean Quackenbush, Diesel Tech. at Sam Pack Ford, 9, 940-597-1219
- Steve Rever, Warranty Claims Adjuster, 4, 817-602-9243
Affiliations
I enjoy fishing, hunting, boating , gardening , Hydroponics, Aquaponics, Cooking , Exploring, and Raising Chickens
Timeline
National Auto Care
05.2023 - 12.2024
Caregard Warranty Services (Contract)
05.2021 - 04.2023
Lead Used Car Technician
Bill Utter Ford
03.2017 - 05.2021
Sam Pack 5 Star Ford
02.2016 - 03.2017
Nissan of McKinney
10.2015 - 02.2016
Firestone
06.1990 - 10.2015
Associates -
TSTI
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