Natalie Stoecker
Summary
Adept at enhancing customer experiences and streamlining data management, I leveraged my critical thinking and data entry skills at Brady Plus to elevate service standards and optimize inventory processes. My proactive approach and professional demeanor, honed at Jimmy's Powerwashing LLC, significantly improved client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Brady Plus (formerly TED Supply)
01.2022 - Current
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Receptionist
Jimmy's Powerwashing LLC
01.2020 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Education
Bachelor of Science - Health Science
University of Hartford
West Hartford, CT05-2028
High School Diploma -
Metuchen High School
Metuchen06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Appointment scheduling
- Warehousing functions
Timeline
Customer Service Representative
Brady Plus (formerly TED Supply)
01.2022 - Current
Receptionist
Jimmy's Powerwashing LLC
01.2020 - Current
Bachelor of Science - Health Science
University of Hartford
High School Diploma -
Metuchen High School
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