Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Strange

Royse City,TX

Summary

Results-driven professional with a strong background in customer service and store operations management. Expertise in complaint resolution and employee development, aiming to leverage skills to enhance customer experiences and drive operational excellence.

Overview

4
4
years of professional experience
2020
2020
years of post-secondary education

Work History

Customer Service Representative

Mercedes Benz of Plano
Plano, Texas
02.2023 - 08.2024
  • Assisted customers with vehicle inquiries and service appointments.
  • Maintained knowledge of Mercedes Benz products and services.
  • Communicated effectively with team members to resolve customer issues.
  • Handled customer complaints with professionalism and empathy.
  • Collaborated with sales staff to enhance the customer experience.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Assistant Manager

Hibbett Sporting Goods
Greenville, TX
06.2020 - 12.2022
  • Assisted in managing daily store operations and employee schedules.
  • Trained new staff on customer service protocols and sales techniques.
  • Coordinated merchandise displays to enhance shopping experience and product visibility.
  • Resolved customer inquiries and complaints to ensure satisfaction.
  • Monitored inventory levels and facilitated restocking of popular items.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.

Education

Rockwall High School
Rockwall, TX

Skills

  • Customer service
  • Product knowledge
  • Complaint resolution
  • Customer inquiries
  • Service appointments
  • Customer relationship management
  • Employee training
  • Store operations management
  • Problem solving

Timeline

Customer Service Representative

Mercedes Benz of Plano
02.2023 - 08.2024

Assistant Manager

Hibbett Sporting Goods
06.2020 - 12.2022

Rockwall High School
Natalie Strange