Summary
Overview
Work History
Education
Skills
Accomplishments
UCA National Cheerleading Champions-Team Member
Timeline
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Natalie Swann

Healthcare Administration
Raleigh,North Carolina

Summary

Goal-driven Healthcare Administration professional with extensive customer service experience. Strong commitment to teamwork, effective communication and relationship building within an organization. 7 + years in Medical Office Administration with a passion for ensuring the highest degree of quality care for patients/clients. Demonstrates strong ability to analyze problems and create workable solutions to maximize efficiency for company productivity and success. Eager to contribute skills and experience to a company that will provide mutually exclusive opportunities for professional growth and development.

Overview

24
24
years of professional experience

Work History

Financial & Treatment Coordinator

Nuimage Surgical & Dental Implant Center
01.2024 - Current

Conduct consultations explaining treatment plan and financial options. Provide email and phone follow-up. Verify all insurance coverage and work collaboratively with surgeon and clinical team to streamline patient experience.

Client Services Manager

Bayada Home Healthcare
12.2019 - 12.2023
  • Consistently met or exceeded sales targets by proactively identifying opportunities for business development within assigned territories.
  • Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
  • Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
  • Implemented training programs for new team members, ensuring seamless integration into the organization and rapid onboarding.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.

Medical Office Manager

Silver Linings For Seniors
08.2016 - 11.2019
  • Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Utilized data analysis techniques to identify areas for improvement within the practice, implementing targeted changes to drive positive outcomes for both patients and staff members.

Retail Sales Merchandiser (Seasonal)

Scott's Miracle Gro Company
01.2016 - 06.2017
  • Managed inventory levels, ensuring optimal stock availability for customers at all times.
  • Implemented creative visual merchandising concepts that captured customer attention and boosted sales performance.

Retail Sales Merchandiser (Seasonal)

Bayer Advanced
01.2015 - 07.2015
  • Boosted sales revenue through effective merchandising strategies and attractive displays.
  • Maintained open communication with store associates, fostering a positive work environment focused on achieving shared goals.

Unit Manager & Independent Advisor

Lia Sophia Jewelry
01.2009 - 08.2014
  • Developed a high-performing sales team through continuous coaching, training, and performance evaluations.
  • Coordinated trade shows, industry events, and other promotional activities to increase brand visibility within targeted markets.

Sales Manager

Gap Inc- Old Navy Division
06.2000 - 07.2003
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Education

Bachelor of Science - Biological Sciences With Nutrition Concentration

North Carolina State University
Raleigh, NC
05.2001 -

Skills

Patient Care Coordination

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Accomplishments

UCA National Cheerleading Champions-Team member

NC State Cheerleading Team member-4 years

Mentzer Zone Legacy Circle Achiever

Lia Sophia Annual Incentive Trip Achiever-3 years

Vice-President, Athens Drive HS Jaguar Club

UCA National Cheerleading Champions-Team Member

NC State University

Timeline

Financial & Treatment Coordinator

Nuimage Surgical & Dental Implant Center
01.2024 - Current

Client Services Manager

Bayada Home Healthcare
12.2019 - 12.2023

Medical Office Manager

Silver Linings For Seniors
08.2016 - 11.2019

Retail Sales Merchandiser (Seasonal)

Scott's Miracle Gro Company
01.2016 - 06.2017

Retail Sales Merchandiser (Seasonal)

Bayer Advanced
01.2015 - 07.2015

Unit Manager & Independent Advisor

Lia Sophia Jewelry
01.2009 - 08.2014

Bachelor of Science - Biological Sciences With Nutrition Concentration

North Carolina State University
05.2001 -

Sales Manager

Gap Inc- Old Navy Division
06.2000 - 07.2003
Natalie SwannHealthcare Administration