Debbie Simmons
Longview,WA
Summary
Dynamic Financial & Treatment Coordinator at Dr. Lauren Cai, adept at enhancing patient satisfaction through effective communication and financial counseling. Successfully increased case acceptance rates by presenting treatment options persuasively. Proficient in insurance verification and HIPAA compliance, while delivering exceptional customer service and implementing tracking systems to meet practice goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Financial & Treatment Coordinator
Dr. Lauren Cai
10.1996 - 07.2025
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
High School Diploma -
Kalama High
Kalama, WASkills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Insurance verification
- Treatment Planning
- Exam room preparation
- X-ray interpretation skills
- Customer service
- Organizational skills
- Scheduling
- Patient education
- Patient outreach and Follow-up
- Verbal and written communication
- Creative problem solving
- Multitasking
- Documentation
- Payment collection
- Proficient in Ortho 2 Edge
- Billing statement processing
- HIPAA protocol adherence
- Financial reporting coordination
Certification
Dental License
Timeline
Financial & Treatment Coordinator
Dr. Lauren Cai
10.1996 - 07.2025
High School Diploma -
Kalama High
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