Natalie Thresher
Weatherford,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at The Backside. Proven ability to handle high-pressure situations while maintaining cleanliness and accuracy in cash handling. Strong multitasking skills and a commitment to enhancing customer satisfaction through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Waitress
The Backside
Madill, OK
05.2025 - 08.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Cashier
Walmart
Madill, OK
08.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Dental Assistant
Main Street Dental
Weatherford, TX
01.2020 - 03.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Participated in community outreach programs, educating public on importance of dental health.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
- Designed dental report card to explain patient dental health status and treatment plans.
Education
No Degree - Dental Assistant
Fort Worth Dental Assistant School
Fort Worth, TXSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Handling complaints
- Payment processing
- Memory retention
- Accurate money handling
Timeline
Waitress
The Backside
05.2025 - 08.2025
Cashier
Walmart
08.2024 - 10.2024
Dental Assistant
Main Street Dental
01.2020 - 03.2020
No Degree - Dental Assistant
Fort Worth Dental Assistant School