Natalie Trate
Mill Hall,PA
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Walmart and Olive Garden. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in online order processing and decision-making, consistently achieving high accuracy and quality standards while fostering positive client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
07.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Entrusted to handle confidential and sensitive situations in professional matter.
Server
Olive Garden
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Bachelors - Architecture
Pennsylvania College of Technology
Williamsport, PAN/A - N/A
Central Mountain Highschool
Mill Hall, PA07.2024
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer service
- Attention to detail
- Online order processing
- Decision-making
- Product knowledge
Certification
CPR certified
OSHA certified
NOCTI in Construction
Timeline
Server
Olive Garden
05.2024 - 08.2024
Online Personal Shopper
Walmart
07.2022 - Current
Bachelors - Architecture
Pennsylvania College of Technology
N/A - N/A
Central Mountain Highschool