Natalie Tremillo
Pacoima
Summary
Dynamic and compassionate professional with extensive experience at Paradise Homecare, specializing in behavioral support and client care. Proven ability to enhance client independence through tailored activity planning and effective communication. Skilled in first aid and CPR, fostering trust and rapport to ensure a supportive environment for clients.
Overview
10
10
years of professional experience
Work History
Direct Support Staff
Paradise Adult Day Care
Canoga Park, CA
05.2024 - Current
- Assisted clients with daily living activities to enhance independence and well-being.
- Implemented individualized care plans in collaboration with healthcare professionals.
- Monitored client progress and reported changes to ensure effective support.
- Maintained accurate documentation of client interactions and care provided.
- Provided emotional support to clients, fostering positive relationships and trust.
- Trained new staff on best practices for client care and safety protocols.
- Developed engaging recreational activities tailored to client interests and abilities.
Salesperson
Fiesta Auto Insurance
San Fernando, CA
06.2022 - 01.2023
- Assisted customers in selecting appropriate insurance policies based on individual needs and preferences.
- Conducted policy renewals and provided timely updates to clients regarding their coverage options.
- Collaborated with team members to streamline customer service processes, enhancing client satisfaction.
- Maintained accurate records of customer interactions and policy transactions using company CRM software.
- Educated clients on coverage details, ensuring understanding of terms and conditions for informed decisions.
- Processed claims efficiently, addressing client inquiries with accuracy and professionalism to resolve issues promptly.
- Developed rapport with clients through effective communication, resulting in increased customer loyalty and trust.
- Participated in training sessions to remain current on industry trends and regulatory changes impacting insurance offerings.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment
Cashier
Taco Bell
Sylmar Ca
08.2016 - 10.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu inquiries and food selection recommendations.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash register operations, including balancing drawers at shift end.
- Monitored inventory levels and communicated restocking needs to management.
- Implemented best practices for food safety and hygiene standards compliance.
- Trained new staff on operational procedures and customer service expectations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
San Fernando High School
San Fernando, CA06.2017
Skills
Safety awareness
Behavioral support
Transportation assistance
Meal preparation
Client confidentiality
Activity planning
Community integration
Nutrition
Personal care assistance
First aid and CPR
Problem-solving
Time management
Multitasking and organization
Daily living support
Compassionate caregiving
First aid and safety
Direct patient care
Team collaboration
HIPAA compliance
Health and safety requirements
Verbal and written communication
Transportation
Social skills development
Behavioral management
Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Staff
Paradise Adult Day Care
05.2024 - Current
Salesperson
Fiesta Auto Insurance
06.2022 - 01.2023
Cashier
Taco Bell
08.2016 - 10.2016
High School Diploma -
San Fernando High School